In this role, I led a team delivering high-quality allied health services while ensuring operational excellence. I oversaw staff development, from recruitment and onboarding to performance reviews, creating a motivated and skilled workforce aligned with business objectives.Key Responsibilities:Staff Development & Management: Led scheduling, training, and performance feedback initiatives, cultivating a culture of continuous improvement. Operational Oversight: Conducted regular audits to maintain compliance with industry and internal standards, developed strategies to improve service quality and operational efficiency. Customer Relationship Management & Growth: Built strong customer relationships, identified evolving needs, and delivered tailored solutions. Regular customer engagement led to expanded service offerings and stronger partnerships.Business Growth & Strategy: Worked closely with leadership to shape growth strategies, driving business expansion and achieving key performance targets.Budget & Performance Management: Managed financial forecasts and operational budgets, ensuring teams met productivity goals and customer outcome targets.This role required balancing leadership, operational efficiency, and customer relationship management to drive the company’s success.

Worked within a gym environment independently and within a team as an Exercise Physiologist. Delivered Exercise Physiology services to a varied case load within the private sector, Medicare, NDIS, DVA, WorkCover or CTP. Completed admin tasks eg. note taking and report writing.Involved in lead/referral generation through online marketing and offline marketing strategies eg. conducting GP and other allied health meetings. Lead/Referral generation through selling services and the business.Conducting weekly professional development with staff on clinical topics, sales, marketing and personal branding to help them succeed within the role. Was also involved in interviewing candidates for new roles.

Delivered exercise physiology services in conjunction with physiotherapy treatment which focused on improving clients biomechanics, movement patterns, stability, strength, power, speed and endurance. This was either a private service, as part of a chronic disease management plan, department of veteran affair service, WorkCover or CTP. Also delivered small group exercise classes

Conducted fitness assessments, program inductions, individual and small group personal training sessions, gym floor supervision, educational workshops, membership sales, administrative/reception tasks and general gym housekeeping tasks.

Delivered exercise physiology services to clients with musculoskeletal, cardiopulmonary and metabolic conditions as part of a chronic disease management plan or department of veteran affairs service. Conducted personal training and group sessions to healthy individuals.

Organisation and management of major events held at the arenas, liaised with arena hirers to provide a professional service to patrons, supervision of general training sessions, taught and instructed archery classes to adults and children.