Daniel Ardeleanu Email & Phone Number

- Research, locate and provide accurate information with a solution-oriented mindset;- Triage, troubleshoot and resolve known service issues and address routine customer questions;- Examine and research complex problems and assist customers with appropriate solutions based on existing procedures;- Ensure that the Average Handling Time (AHT) is in line with the client specific target;- Ensure that the Customer Satisfaction (CSAT) is in line with the client specific target;- Ensure that the First Call Resolution (FCR) is in line with the client specific target;- Ensure Internal Quality (IQ) and Schedule Adherence are up to par with the account specific targets- Research, advise and propose quality and performance improvement solutions;- Use own initiative to decide if a problem /query requires elevation.- Promote a positive image of the organization on all communication channels;

Braşov, Romania

- Manage and update content in Web control panels forapplications that are in the department´s administration.- Manage the internal SELGROS applications, including theSelgros Mobile App.- Collect feedback, test functionalities and adapt them to themarket and end-user requirements.- Prepare and deliver trainings regarding the applications andprograms created and managed by the Digital Developmentdepartment.- Monitor and ensure compliance with the General Data ProtectionRegulation, process and solve requests to this effect.- Prepare reports and statistics based on the interpretation ofspecific data.- Maintain contact with the company’s other departments, organizemail, provide support via telephone and through electronicchannels to customers and service providers in the department.- Translate correspondence with external partners.- Organize, pay and track invoices from external partners.

Braşov, Romania

- Responsible for an Esko Kongsberg X cutting table, designingshapes, arranging and creating different items required bycustomers.- Basic maintenance and troubleshooting for the above mentionedmachine- Responsible for a HP Scitex FB550 and a Yueda YD seriesindustrial printers, preparing and arranging different materials forprinting, using their proprietary software systems and setting upthe printers accordingly.- Basic maintenance and troubleshooting for the above mentionedprinters.

Braşov, Romania

- Educating and solving customer issues regarding all products and services available through Microsoft’s online store- Identifying sales opportunities and acting upon them, providing the customers with the most appropriate service(s) or product(s) based on their needs- Assisting with basic installation and troubleshooting for Microsoft software and physical products.

Braşov, Romania

Solving customer issues regarding Microsoft Xbox products and services:- Supervising and assisting agents regarding all possible scenarios handled by our department and taking over supervisor calls, if requested by customers.- Advising, educating, troubleshooting and assisting customers on account security and maintenance;- Creating and assisting customers with hardware orders for products and accessories;- Explaining and assisting customers with billing information;

Bucharest, Romania

- Provide financial and administrative support to HP Managed Services Management, Project Managers and other customers.- Month end process (revenue recognition & cost accounting, voucher posting, checking of data quality);- Account reconciliation (Accruals and Deferrals checking);- Maintaining and tracking the project financial data;- Sales order booking;- Invoicing;- Financial reports analysis;- Forecasting,- Reporting — data preparation;- Managing the end-to-end support services (interface between sales support, business support, delivery, GBS, Process development and the customer) so as to maximize profitable growth for a wide range of products and solutions.- Analyzing the check and balance function for all order-/ revenue- / and business relevant issues.- Analyzing Profit & Loss Report, provide business controls check and audit compliance in order to secure HP's financials.- Assuming the admin responsibility for the realization of individual contracts. Ensuring that they are handled correctly from a commercial and legal point of view along the HP Services customer supportpolicies.Primary language used: English.

Bucharest, Romania

Solving client requests on bank products and services:- credit cards;- debit cards;- current accounts;- term deposits;- overdrafts;- personal loans, mortgage loans and home equity loans.Information and assistance regarding the on-line services provided by RBS:- iBanking: on-line service for current accounts, term deposits and debit cards;- Net banking: on-line service for Mastercard and Visa credit cards.

Bucharest, Romania

Resolving client requests on internet services:- information and assistance regarding all subscription-based services provided by AOL;- customer support;- retention activities by optimizing costs and \ or old subscriptions;- proactive permanent information on the latest products and services.

Ploieşti, Prahova, Romania

Handling contract cancellation requests;- Identifying the real reasons why customers decided to cancel their contracts;- Identifying the customer’s communication needs, adapting their subscriptions accordingly and renewing the contracts.

Ploieşti, Prahova, Romania

- Acquiring new clients by offering them a wide variety of data and subscription services;- Tracking the evolution of customers and solving their requests for a period of 60 days from signing the contract;- Hunting - searching for potential new Vodafone clients;- Retention activities by renewing the services, optimizing costs and renegotiating contracts;

Ploieşti, Prahova, Romania

Resolving client requests on mobile telephony services: - Postpaid services: - Prepaid services; - Fixed telephone services;- Internet services;- Information and assistance regarding the operation and functions of different types of mobile phones marketed through our own network of distributors and partners;- Activation, deactivation (upon request) and assistance on various additional services: SMS, MMS, mobile internet, video call, etc.- Retention activities by optimizing costs and \ or old subscriptions;- Proactive permanent information on the latest services and promotions.

Ploieşti, Prahova, Romania

Advertising and printing services:- Managing a team of 6 people;- Provide appropriate information on activities, products and services toour customersMy greatest achievement was conducting a personal study, gathering data and identifying opportunities, and then using the results to determine the company management to expand our marketing activities into neighboring areas.