A member of the Property Operations Leadership Team managing staff, programs, platforms and numerous areas across the property division.Areas include Administration, Training, Presentations, Reporting, Digital Platform Management, MS SharePoint Publishing, SOP Design and Implementation, Business Planning, Project Management, Vendor Management and Operations intelligence.

This role with the NDIS (National Disability Insurance Scheme) had me managing FM services across a multi-site CBD and inner commercial building portfolio. I oversaw tenancy inspections, managed all maintenance and repairs, supervised service providers, coordinated capital works, managed on site occupancy planning and worked directly within the agency to resolve all questions, complaints and any other property related issues. I was also involved in digital product planning, program implementation and project management across the property branch.

I worked directly with our client Telstra Property to maintain JLL’s “Global Best Practice” approach in the establishment, management and delivery of our integrated Facilities & Workplace Management services. I supported the national workplace team while overseeing and managing several internal and external databases and systems. I managed online portals and SharePoint content, prepared and cultivated monthly KPI reports, managed a large portfolio of parking sites (multi million dollar portfolio), processed a high volume of work orders, managed national projects and worked directly with our global integrated team of 60+ staff to ensure contractual operational compliance set by our client was being met. I also managed numerous vendors across a range of national service deliverables. Historic departments while at JLL included Account Management, Occupancy Planning, Project Management, Facilities Management and Events.

I worked for Bell City in Preston when Rydges owned the complex. My role consisted of Front office management of 814 room hotel including supervision of two reception desks, 13 staff members, extensive account management, cash handling control, complex security, food and beverage services, assuming the role of Chief Fire Warden, training of OPERA and front office procedures, department administration duties, ensuring all guests to the hotel are comfortable and experience the best service possible while providing comprehensive information services to the guests and visitors about the complex and its surrounding venues and hotel services.

I managed the Concierge department including supervision and training of 4 staff members, management of staff KPI’s and performance development reviews, setting objectives to reach targets that ensure a smooth operation of the department and staff promotions, assumed the role of Chief Fire Warden and facilitated complete external and internal training on current fire safety procedures and regulations, Full rostering and Time Management of staff, promotion of excellent customer relations, department administration duties and providing a comprehensive information service to the residents and its visitors about the complex and its surrounding entertainment and dining venues.

Completion of all business components of the Business Administration Traineeship, both in theory and practical concurrent with achieving and maintaining a high level of professionalism and understanding throughout each department and role assigned. Successfully obtained business administration certification 3.

Key Responsibilities included providing immaculate and highly professional service to both internal and external cliental and guests over a 24 hour, 7 day roster. Examples included: - hotel data entry, conflict resolution, correct standard operating procedure training for new recruits, excellent time management, financial accounting and administrative services.

Primary responsibility was to set up and manage a five star function centre ranging from 20 – 4000 people while also providing leadership to an operations team of up to 70 staff members.• Demonstrated outstanding leadership skills through practical implementation of the standard operating procedures of the company, with praise from management and clients.• Managed rostering and staff costs in the absence of the GM.• Successfully completed bar management and responsible service of alcohol courses.• Cross trained in reception, cloak room, staging connections, event management, sales, ushers and operations administration.• Managed and updated standard operating procedures and training manuals for the operations department.

Key Responsibilities included providing immaculate and highly professional services to both internal and external guests. For example: ensuring reservations reports and information were correct and met deadlines, supervision and training of front line staff, correctly updating computer files and profiles, conflict resolution management, word processing and up selling techniques within the front office environment.