Daniel Armenta work email
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Daniel Armenta personal email
Daniel Armenta is a Payments Program Manager | Program Management, Data Analysis.
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Payments Program ManagerAmazon Apr 2020 - Feb 2024Seattle, Washington, United States -
Payments Business AnalystAmazon Aug 2016 - Apr 2020Seattle, Wa
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Quality AnalystExpedia Jul 2013 - Aug 2016Bellevue, Wa- Research and analyze an array of data sets to understand trends and areas of opportunity- Conduct root cause analysis to identify errors and provide recommendations for correction- Facilitate quarterly knowledge re-certifications and provide feedback to vendor partners- Vendor management- Project management -
Super Expert Air (Sea) Customer Service SupervisorExpedia Jul 2011 - Jul 2013Las Vegas, Nv- Responsible for developing employees through coaching, counseling, reviewing quality assurance, conducting one-on-one meetings, and overseeing the employee’s performance productivity- Assisted Agents with on-the-fly escalated issues- Reviewed performance reports with team members and center leadership - Completed monthly and annual performance reviews for team members- Supported and developed strong customer service and communication skills through teaching active listening and customer orientation
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Tier 3 Customer Service LeadExpedia, Inc. Jan 2010 - Jul 2010Las Vegas, Nv- Provided resources and guidance for a group of up to 40 agents- Managed queues for area responsibility to ensure response time goals are met, managed and distributed case volume- Conducted quality assurance review process for team- Effectively resolved escalated vendor and customer service issues- Identified service areas of opportunity and conducted root cause analysis to resolve issue- Provided feedback to agents and coached to succeed- Maintained up to date customer support agent skill set
Daniel Armenta Skills
Daniel Armenta Education Details
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Business Administration
Frequently Asked Questions about Daniel Armenta
What is Daniel Armenta's role at the current company?
Daniel Armenta's current role is Payments Program Manager | Program Management, Data Analysis.
What is Daniel Armenta's email address?
Daniel Armenta's email address is da****@****zon.com
What schools did Daniel Armenta attend?
Daniel Armenta attended Washington State University.
What skills is Daniel Armenta known for?
Daniel Armenta has skills like Leadership, Customer Service, Vendor Management, Project Management, Management, Call Centers, Customer Experience, Customer Satisfaction, Quality Assurance, Team Management, E Commerce, Microsoft Office.
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