Daniel Arthur Email & Phone Number

Tucson, AZ, US

Tucson, Arizona, United States

HR and administrative duties for Department of Community & Workforce Development- Department Personnel Representative (DPR) handling requisitions, interviews, and onboarding- Department Benefits Representative (DBR)- Documentation and procedures- Reporting

Tucson, Arizona, United States

Procedures, documentation, training, procurement, financial systems, reporting.- Authored division documentation plan- Supported a team of 20 finance analysts and managers- Expert level in AMS Advantage Financial System

Wrote and edited procedures for Pima County Finance Department.

Led walk-in GED Program at Wheeler Taft Abbett, Sr. Public library. Also assisted at other branches including Martha Cooper and Valencia.

• Performed technical training, mentoring, guidance and management of a team of nine RightFax Technical Support Engineers (TSEs), in a fast-paced, multi-tasking environment.
• Worked closely with two other Tech Leads and two Supervisors to coordinate department goals and objectives.
• Handled escalated incidents from TSEs, management and sales.
• Co-managed the department escalation process, assigning and monitoring escalations and callbacks as needed.
• Performed weekly review of TSE incidents and delivered baklog reports.
• Led weekly Team Meetings and created trainings, agendas and meeting minutes.

• Troubleshooting and escalations of phone, e-mail and web incidents for Entire RightFax Product Line.
• Direct responsibility for problem resolution and customer satisfaction.
• Wrote 100+ Technical Notes
• Developed training presentations
• Mentored fellow engineers.
• Most "Above and Beyond" Customer Feedback Awards, 2003.

• Fee-based and free technical phone and e-mail support for all SpartaCom products. including Networking, Remote Control, Modem Sharing, Faxing, Paging, Internet Sharing and Web conferencing products.
• Operating systems included: DOS, Windows 3.xx, Windows 95/98/ME, Windows NT 4.0/2000/XP.
• Network Operating Systems included: LANtastic, Windows 95/98/ME, Windows NT 4.0/2000/XP.
• Wrote technical notes, bulletins and FAQs on existing product line.
• Reviewed, reproduced and approved problem reports for all products.
• Reviewed, edited and approved technical notes and bulletins.

• (SpartaCom purchased Artisoft Communications Software Group July, 2000)
• Priority fee-based and free technical phone support for all SpartaCom and Artisoft products.
• Wrote technical notes, bulletins and FAQs on existing product line.
• Reviewed, reproduced and approved problem reports for all products.
• Reviewed, edited and approved technical notes and bulletins.
• Wrote Reseller Partner program tests on products as required.

• Phone and e-mail technical support for RightFax Fax Software and hardware products.

• Priority fee-based technical phone support for all Artisoft network and communication products, including LANtastic, CoSession and ModemShare products.
• Operating systems included DOS, Windows 3.xx, Windows 95, Windows NT 4.0, OS/2
• Wrote technical bulletins and contributed to Artisoft Knowledgebase
• Coordinator of Technical Support Mentor Program (1996)

• Technical support for all Artisoft DOS and Windows 3.x networking and communication products.

• Contracted during design and implementation of Biosphere 2 Nerve System, with a team of ten project engineers and managers.
• Provided HP Team PC and DOS support, including hardware and software installation, configuration and troubleshooting.
• Edited and assisted writing manuals, technical specifications, contracts, executive summaries, project white paper and reports.
• Produced meeting minutes and correspondence.
• Standardized, tracked and issued all technical documentation.
• DOS software included Lotus 1-2-3, Microsoft Word, database, graphics, and project management software.