Team Management: Provide direct supervision to team leads, including performance management, coaching, and development.Communication & Collaboration: Foster open communication and collaboration between the team leads and project teams, ensuring everyone is aligned with goals and objectives.Conflict Resolution: Address any conflicts that may arise between team leads or within project teams.Project Oversight: Oversee the planning, execution, and completion of the 6 e-commerce projects, ensuring they meet deadlines, budgets, and quality standards.Resource Allocation: Allocate resources (people and tools) effectively across the 6 projects, considering priorities and dependencies.Risk Management: Identify and mitigate potential risks that could impact project success.Reporting: Track project progress, identify roadblocks, and report on project status to senior management.

- Handling a Team of Catalog Specialists- Working on Website Maintenance, Catalog Maintenance, Design and Data Migration projects- Working with onshore counter parts to ensure quality and timely deliver.

- Managing a team of Account Executives and Quality Control Specialists- Acting as POC for the onshore Client.- Handling training and onboarding of freshers and experienced employees.

- Managing a team of Account Executives.- Working closely with clients to ensure quality and drive process improvements.- Providing feedback to the team and involving them in team building activities.

- Working with training teams to ensure proper knowledge transfer- Ensuring process adherence in the team- Enabling team in quality control

- Managing customer relationships in the newspaper advertising domain.- Co-ordinating with multidisciplinary teams to ensure customer satisfaction.- Ensuring on-time delivery of customer's requirements.