- Delivered exceptional customer service through Live Chat and email.- Responded to customer inquiries promptly and professionally.- Served as the primary point of contact via email and Live Chat.- Effectively resolved customer service queries to their satisfaction.- Took ownership of customer inquiries, ensuring resolution at the first contact.- Identified and capitalized on sales opportunities through cross-selling and up-selling.- Kept up-to-date with product knowledge, procedures, and policies to provide accurate and high-quality service.- Escalated and documented customer complaints as necessary.- Recorded and verified data accuracy in the CRM database system.

- Contact potential customers from a provided list to generate new business through cold calling.- Call existing customers to upsell or cross-sell products and services.- Maintain thorough knowledge of the company’s products and services to effectively address customer inquiries and objections.- Deliver compelling sales pitches to persuade customers to purchase products or services.- Build and maintain positive relationships with customers to encourage repeat business.- Record details of calls, sales, and customer information accurately in the CRM system.- Meet or exceed sales targets and quotas set by the company.- Address and overcome customer objections or concerns to close sales.- Gather and report customer feedback and market information to help improve sales strategies.- Send follow-up emails or make follow-up calls to ensure customer satisfaction and address any additional needs.- Prepare regular reports on sales activities, leads, and opportunities.- Adhere to company policies and industry regulations, including data protection and privacy laws.- Participate in training sessions to enhance sales skills and product knowledge.- Collaborate closely with the sales team and other departments to coordinate efforts and share insights.