Daniel Attreed Email & Phone Number

Andover, Massachusetts, United States

Taught System Integrator training classes for new Elpas installers and technicians. Provided facilities with new Elpas installations with on-site hardware and software troubleshooting and support. Including software and alert configuration, and end user system training.

Westford, Massachusetts

Managed a 3-5 person support team based in the U.S., Canada, and Brazil, providing technical support to This included task scheduling and delegation, and mentoring. Responsible for remote and on-site hardware and software support of critical applications for customers in North and South America. Conducted regular product and system training classes for installers, technicians, salespeople, and end users.

Bloomfield, Connecticut & Westford, Massachusetts

Responsible for migrating Elpas Support operations to our new offices at Tyco Security Products headquarters in Westford, Massachusetts. Worked to integrate Elpas products and solutions with other Tyco brands, such as Software House, American Dynamics, Illustra, and Exacq. Coordinated and implemented product and technical logistics, and booth station layout for Elpas showings at industry trade shows and expositions, including ASIS, HIMSS, HealthAchieve, and ISC West. Regularly created and updated technical procedures and documentation for Elpas hardware, software, and special use cases.

Bloomfield, Connecticut

Provided Level 3 Technical Support, System Layout and Design Assistance of Real Time Location Systems and Location Security Applications to salespeople and designers, internally and externally. Also provided Operational and Logistical Support to facilitate accurate customer orders and delivery from our local warehouse and our manufacturing facilities abroad. Started serving as Lead Technical Trainer for Elpas and SpiderAlert product lines; conducting scheduled quarterly classes.

Transitioned to supporting Visonic Technologies enterprise-level products full time. (Elpas Real Time Location Systems, SpiderAlert Alert Signaling Networks, & VisAccess Access Control systems) Designed and implemented custom product applications and system workflows. Contributed to Hardware and Software Quality Assurance by analyzing customer systems, performing product testing in office and customer site, and facilitating upgrades and modifications.

Bloomfield, Connecticut

Level 2 Technical Support for customers of Visonic Intrusion and Security products, Elpas Real Time Location Systems, SpiderAlert Alert Signaling Networks, & VisAccess Access Control systems in North & South America. Also provided Level 2 Desktop Support of PC hardware and software for Visonic office PCs and remote users in the field.

West Hartford, Connecticut & Storrs, Connecticut

Supported and maintained PC and Macintosh software and hardware in lab and education environments, assisting technicians, faculty, and staff. Created hardware specifications for computer replacement cycles and procurement plans. Supervised and executed the management, creation, and deployment of system images for new laboratory and faculty PCs. Led the Year 2000 (Y2K) Project at the West Hartford campus, deploying multiple system and program updates to over 100 student and staff computers.