Daniel Augustine work email
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Daniel Augustine personal email
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Daniel Augustine phone numbers
I am a motivated, hard-working, dedicated professional with leadership skills searching for a career in the field of technology, with experience ranging from computer programming, systems administration, customer service, sales, and management.
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Director Of Technical SupportJfrog Feb 2023 - PresentSunnyvale, Ca, UsHead of Technical Support for our Sunnyvale office. -
Infrastructure Support ManagerJfrog Mar 2021 - Feb 2023Sunnyvale, Ca, Us
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Manager Of High Touch SolutionsJfrog Jan 2020 - Mar 2021Sunnyvale, Ca, Us
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Manager, New Biz SupportJfrog Sep 2017 - Jan 2019Sunnyvale, Ca, Us
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Senior Technical Support EngineerJfrog Dec 2015 - Sep 2017Sunnyvale, Ca, UsAs as a Level 3 Support Engineer, my role is to respond to escalated customer cases, assist the level 2 engineers with difficult issues, and lead web sessions with customers to resolve intricate problems in detail. In addition, I work closely with the development team and product team to ensure client's needs are met and critical bugs are resolved.
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Software Support EngineerHewlett-Packard Jun 2013 - Nov 2015Houston, Texas, UsMy responsibilities include interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services, gather customer’s information and determine the issue by evaluating and analyzing the symptoms, reporting and following up on software bugs and enhancements, and working as a Named Advanced Support Engineer for a specific client. -
Service Desk Student AssistantCalifornia Polytechnic State University Nov 2011 - Jun 2014San Luis Obispo, Ca, UsServed as an initial point of contact for computer technology issues for students and staff. Create and follow up on virtual tickets to ensure the issue at hand is resolvedRespond to technical e-mails, voicemail, and phone callsMaintain confidentiality with sensitive student and staff information -
Junior Systems AdministratorAbbott Jun 2012 - Sep 2012Abbott Park, Illinois, UsServed as junior system administrator to manage 200 Windows/Linux servers.Installed and configured complex data and recoverable media through system backups and database archive operation.Performed regular Enterprise Backup System administration.Responded to Content Address Storage related problems including connectivity issues, storage hardware and software monitoring and maintenance, and storage integration with systems. -
Sales LeadBest Buy May 2011 - Nov 2011Provide personalized service and exceptional level of expertise for customersAwarded "Employee of the Month" three times in a rowAssist Store Manager in training store staff in all aspects of their job responsibilities including customer service and sales proceduresSupervise Sales Consultants including planning, organizing, and delegating tasks to and following up to ensure proper completion in Store Manager's absence
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Operations LeadBest Buy Oct 2010 - May 2011Trained customer service associates and cashiers on store transactionsStore transaction expertExercised knowledge of company logistics to resolve warehousing issuesCounted cash transactions in the store each nightAssisted managers in opening and closing the store
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Military PoliceUnited States Army Oct 2007 - Aug 2011Graduated as the Distinguished Honor Graduate out of 200+ people for leadership ability, spirit and knowledgePerformed duties one weekend a month for the California Army National Guard including state missions, international training, and two-week annual trainings
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TellerBank Of America Nov 2006 - Oct 2007Performed teller transactions including cashing and depositing checks, creating cashier's checks, and making credit card payments Learned and mastered customer service skills finding solutions for any upset customersCounted cash drawers and searched for any discrepancies
Daniel Augustine Skills
Daniel Augustine Education Details
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California Polytechnic State UniversityGraphic Communication With Minor In Computer Science -
Cuesta CollegeCriminal Justice
Frequently Asked Questions about Daniel Augustine
What company does Daniel Augustine work for?
Daniel Augustine works for Jfrog
What is Daniel Augustine's role at the current company?
Daniel Augustine's current role is Lord Commander of the Queue's Watch.
What is Daniel Augustine's email address?
Daniel Augustine's email address is ds****@****oly.edu
What is Daniel Augustine's direct phone number?
Daniel Augustine's direct phone number is +192524*****
What schools did Daniel Augustine attend?
Daniel Augustine attended California Polytechnic State University, Cuesta College.
What are some of Daniel Augustine's interests?
Daniel Augustine has interest in Children, Politics, Education, Science And Technology, Human Rights.
What skills is Daniel Augustine known for?
Daniel Augustine has skills like Technical Support, Artifactory, Java, C, Sql, Docker, Linux, Customer Service, Leadership, Jenkins, Problem Solving, Shell Scripting.
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