● +27 years of experience in the area of Information Technology, in small to large national and large multinational companies, private and public, in IT Service Consulting, Oil and Gas, Information Technology, Energy, Natural Gas and Sanitation Basic.● Main functions performed:o IT Operational Manager – 5 yearso Service Delivery Manager - 5 yearso IT Services Manager – 4 yearso IT Senior Project Manager - 9 yearso Scrum Master – 9 yearso IT Emergency Corrective Maintenance of Systems Lead – 1 yearo IT Senior Systems and Support Analyst – 1 yearo IT Systems and Support Analyst – 3 yearso IT Junior Systems and Support Analyst - 1 yearo IT Technical Support Analyst – 4 yearso IT Developer Analyst – 1.5 yearso IT Teacher – 2 years.● Management, planning and control of small, medium and large projects, monitoring schedules at all stages, in order to ensure that all processes are executed in accordance with the guidelines established by the company and delivered with quality to the final customer.● Process analysis and mapping, failure analysis and preparation of corrective actions, with the aim of contributing to the continuous improvement of operational flows, using agile methodologies (Scrum, Agile, Waterfall) as facilitators.● Implementation and support of systems, emergency corrective maintenance and specialized technical support, with active participation in strategic negotiations with external suppliers regarding software guarantee service, quality indicators and call deadlines. ● Preparation of management reports, monitoring of performance indicators and provision of subsidies to support strategic decision-making.● Highly qualified professional to manage and lead people, working with high-performance team leadership, dedicated to the functions, focused on results and cost reduction. ● Organized, responsible and flexible. ● Technical Knowledge: Operations management, IT management, project management, project control, project planning, IT projects, systems support, systems implementation, requirements gathering, corrective maintenance, technical support, failure analysis, corrective actions, process analysis, process mapping, process improvement, continuous improvement, agile methodologies, scrum, agile, waterfall, relationship with suppliers, software assurance, management reports, indicators, people management, computer science, data processing data.
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Tech ManagerSciensaState Of São Paulo, Brazil
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Operations Manager IiMeta Sep 2024 - PresentSão Paulo, São Paulo, Brasil● Ensure the implementation of projects/services for clients, managing all parties involved through a fluid process with minimal interruption.● Responsible for people management: monitoring the entire employee experience cycle (VS Employee/Corporate Policies).● Control hours, cost and revenue of the operation.● Ensure team(s) maintain focus on quality and continuous delivery.● Maintain reports, records and documentation with updated and accurate information.● Monitoring employee activities, ensuring delivery speed and quality metrics.● Ensure that teams follow established quality service standards and comply with procedures, rules and regulations.● Establish and ensure compliance with project objectives.● Develop and apply the necessary skills for our teams to work with clients.● Create schedules, conduct meetings, monitor established scopes, deadlines and priorities.● Ensure the team of professionals required for the project, analyzing the desired profile and actively participating in the selection process with the responsible sector.● Carry out adequate project communication, promoting alignment meetings and guidelines with the client whenever necessary.● Negotiate deadlines and deliveries, managing expectations.● Organize data and generate reports, supporting decision-making, whenever requested.● Also be responsible for the execution and quality delivery of open-scope projects.● Translate strategies and information for teams into customers. -
It Operational Manager | Service Delivery Manager | It Senior Project ManagerMinsait Feb 2019 - Feb 2024São Paulo, São Paulo, BrasilWorking with clients: EDP ENERGIA, PETROBRAS, AES TIETE, SABESP, ENEL e COMGÁS.● Management of the operation of customer services, their current contracts and the relationship with them.● Management and monitoring of contracts and service level agreements (SLAs), ensuring that contracts and SLAs are established, agreed and met with customers, monitoring service performance and implementing corrective measures if necessary.● Planning and management of small to large systems development projects, using Agile or Waterfall.● Management of service delivery and ensuring the transition to Production (“on going”), without major impacts on the operation.● Management of systems support, emergency corrective maintenance and specialized technical support (Technical Systems and Workforce).● Management of problems and incidents related to service deliveries, in collaboration with technical teams and customers to resolve problems quickly and effectively, minimizing the impact on customers.● Management of teams and employees allocated to clients to provide services, with different profiles such as: functional managers and coordinators, PMOs, project managers, business, processes, systems and support consultants and analysts and system developers, ensuring that teams have adequate resources and are working efficiently and productively to meet customer needs.● Financial budget management, contractual measurement, cost control, project margin, results and performance of contract/project teams.● Conducting strategic negotiations with external suppliers regarding software warranty service, quality indicators and call deadlines.● Management of communication and periodic reports with clients: executive committees, monitoring presentations, reports, alignment contacts, documentation (books), meeting minutes, feedback, subsidies to support strategic decision-making, monitoring of performance indicators ( KPIs), etc. -
It Services Manager | It Senior Project Manager | Scrum MasterMinsait May 2015 - Feb 2019São Paulo, São Paulo, BrasilWorking with clients: PETROBRAS (2015 - 2019) e EDP Energia (2018 - 2019).● Acting as IT Services Manager:o Participation in the management of IT services (service delivery management), being responsible for delivering service to the customer in accordance with contractual SLAs.o Preparation of management reports and monitoring of KPIs, presenting results to senior management to support strategic decision-making.o People management, training and development of a high-performance team, monitoring and directing activities, promoting team engagement and synergy to achieve objectives.o Management of systems support, emergency corrective maintenance and specialized technical support.o Removal of impediments, protection against external interference, analysis of failures and preparation of corrective activities, working collaboratively with the development team.o Technical and economic feasibility studies.● Acting as senior project manager:o Project leadership, ensuring delivery (scope) on time (schedule), within budget (budget) and meeting customer requirements.o Coordination and supervision of multidisciplinary teams, motivating them to achieve the project objectives.o Identification and mitigation of risks, ensuring the resilience of projects.o Effective communication with stakeholders, keeping them informed about the progress of projects.o Preparation of detailed reports and executive presentations for senior leadership.o Preparation of monthly technical operational documentation and monitoring of action plans for management.o Implementation of continuous improvements in project management processes.● Acting as scrum master:o Team coach regarding lean-agile values and principles.o Facilitation of agile ceremonies at the team level (Retrospective, Daily Scrum, Sprint Review, Sprint Planning, Refining), ensuring total understanding and engagement of the team.o Removing impediments to team progress.
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It Systems Development And Support Leader | Scrum MasterSpread Jul 2010 - May 2015São Paulo, São Paulo, BrasilBody shop allocated to the client: PETROBRAS.● Management of support for critical systems in the Supply area of Petrobras client (Refining).● Management of the development of corrective and small evolutionary maintenance.● Management of a team of 14 employees (10 support and 4 development).● Relationship and service to suppliers, with active participation in strategic negotiations regarding values, terms and payment conditions, aiming at lead time, quality and service level (SLA's).● Planning and controlling continuous improvement projects within the company, being responsible for all knowledge transfer between internal and external teams.● Scrum master of the development team focused on corrective maintenance and small system improvements, with maximum support and excellence until final delivery of the product.● Preparation of reports and monitoring of indicators in the area, in order to analyze possible strategies and decision-making.Main tools used: Jira, Service Now, MS Excel (Advanced knowledge), MS Word, MS Sharepoint, internal company management tools, among others.Main results: (1) Critical analysis of incidents, requests and problems handled by the team, including evaluation and response to customer service complaints and the Service Desk quality team. (2) Calculation and monitoring of KPIs for the service team, following the company's adapted ITIL framework and indicator processes. (3) Supervision and coordination of a standby team, carrying out emergency and non-emergency corrective maintenance, in addition to small evolutionary maintenance, following agile development methodologies. -
It Systems Emergency Corrective Maintenance LeaderT.O. Brasil Jun 2009 - Jul 2010São Paulo, São Paulo, BrasilBody shop allocated to the client: PETROBRAS.● Team leader responsible for emergency corrective maintenance of systems in production and specialized support for these applications, negotiation of requests with customers, administration of deadlines and quality of services, management of services via customer tool (ARS), analysis of systems documentation , negotiation with external suppliers regarding software guarantee service, quality indicators and call deadlines, leadership and administration of tasks with the team as well as execution of client work procedures and processes. -
Senior It Support And Systems AnalystAtos Jun 2008 - Jun 2009São Paulo, São Paulo, BrasilBody shop allocated to the client: PETROBRAS.● Responsible for emergency corrective maintenance of systems in production and specialized support for these applications, negotiation of requests with customers, administration of deadlines and quality of services, management of services via customer tool (ARS), analysis of systems documentation, negotiation with external suppliers in terms of software guarantee service, quality indicators and call deadlines, leadership and administration of tasks with the team, as well as execution of the client's work procedures and processes. -
It Systems And Support AnalystAtos Apr 2007 - May 2008São Paulo, São Paulo, BrasilBody shop allocated to the client: PETROBRAS.● Responsible for emergency corrective maintenance of systems in production and specialized support for these applications, negotiation of requests with customers, administration of deadlines and quality of services, management of services via customer tool (ARS), analysis of systems documentation, negotiation with external suppliers in terms of software guarantee service, quality indicators and call deadlines, leadership and administration of tasks with the team, as well as execution of the client's work procedures and processes.
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It Systems And Support AnalystStefanini Brasil Sep 2005 - Apr 2007São Paulo, São Paulo, BrasilBody shop allocated to the client: PETROBRAS.● Responsible for emergency corrective maintenance of systems in production, negotiation of requests with customers, administration of call deadlines, management of service calls, analysis of system documentation, negotiation with external suppliers regarding software warranty service, quality indicators and call deadlines, leadership and division of requests with the team as well as execution of client work procedures and processes. -
It Junior Systems And Support AnalystStefanini Brasil Aug 2004 - Aug 2005São Paulo, São Paulo, BrasilBody shop allocated to the client: PETROBRAS.● Responsible for emergency corrective maintenance of systems in production, negotiation of requests with customers, administration of call deadlines, management of service calls, analysis of system documentation, negotiation with external suppliers regarding software warranty service, quality indicators and call deadlines, leadership and division of requests with the team as well as execution of client work procedures and processes.
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It Technical Support Analyst (Body Shop Allocated At Petrobras)Montreal Oficial Feb 2003 - Aug 2004São Paulo, São Paulo, Brasil● Administration, implementation, customizations, systems maintenance, creation/editing of reports and specialized support. -
It Developer Analyst (Body Shop Allocated At Petrobras)Uniway - Cooperativa De Profissionais Liberais Oct 2001 - Feb 2003São Paulo, São Paulo, Brasil● Responsible for MAXIMO (Maintenance Software), administration, customizations, system maintenance and editing reports.
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It Technical Support Analyst (Body Shop Allocated At Petrobras)Consoft Infosolution Sep 2000 - Sep 2001São Paulo, São Paulo, Brasil● Responsible for MAXIMO (Maintenance Software), user account administration, system maintenance and editing reports.
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It Support Analyst (Body Shop Allocated At Petrobras)Active Engenharia Oct 1999 - Aug 2000São Paulo, São Paulo, Brasil● Local IT support, local network support, user support, maintenance of various software. -
It Assistant (Body Shop Allocated At Petrobras)Pcd Informática Ltda May 1999 - Jun 1999São Paulo, São Paulo, Brasil● Local IT support, software maintenance, etc.
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It TeacherMicro School Informática 1995 - 1997São Paulo, Brasil● Classes on Operating Systems (DOS/Windows 95), Text Editor (Word) and Spreadsheets (Excel).
Daniel Ayres Education Details
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Information Technology Management -
Computer Science -
Colégio MetrópoleProcessamento De Dados
Frequently Asked Questions about Daniel Ayres
What company does Daniel Ayres work for?
Daniel Ayres works for Sciensa
What is Daniel Ayres's role at the current company?
Daniel Ayres's current role is Tech Manager.
What schools did Daniel Ayres attend?
Daniel Ayres attended Ibmec, Unibta - Centro Universitário, Universidade Do Vale Do Paraíba, Colégio Metrópole.
Who are Daniel Ayres's colleagues?
Daniel Ayres's colleagues are Regiane Vic Lima, Guilherme Israel, José Alves De Oliveira, William Francisco, Tarek Mahammed, Carlos A., Ian Nagano.
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