Daniel Ayres Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo, Brasil

● Ensure the implementation of projects/services for clients, managing all parties involved through a fluid process with minimal interruption.● Responsible for people management: monitoring the entire employee experience cycle (VS Employee/Corporate Policies).● Control hours, cost and revenue of the operation.● Ensure team(s) maintain focus on quality and continuous delivery.● Maintain reports, records and documentation with updated and accurate information.​● Monitoring employee activities, ensuring delivery speed and quality metrics.● Ensure that teams follow established quality service standards and comply with procedures, rules and regulations.● Establish and ensure compliance with project objectives.● Develop and apply the necessary skills for our teams to work with clients.● Create schedules, conduct meetings, monitor established scopes, deadlines and priorities.● Ensure the team of professionals required for the project, analyzing the desired profile and actively participating in the selection process with the responsible sector.● Carry out adequate project communication, promoting alignment meetings and guidelines with the client whenever necessary.● Negotiate deadlines and deliveries, managing expectations.● Organize data and generate reports, supporting decision-making, whenever requested.● Also be responsible for the execution and quality delivery of open-scope projects.● Translate strategies and information for teams into customers.

São Paulo, São Paulo, Brasil

Working with clients: EDP ENERGIA, PETROBRAS, AES TIETE, SABESP, ENEL e COMGÁS.● Management of the operation of customer services, their current contracts and the relationship with them.● Management and monitoring of contracts and service level agreements (SLAs), ensuring that contracts and SLAs are established, agreed and met with customers, monitoring service performance and implementing corrective measures if necessary.● Planning and management of small to large systems development projects, using Agile or Waterfall.● Management of service delivery and ensuring the transition to Production (“on going”), without major impacts on the operation.● Management of systems support, emergency corrective maintenance and specialized technical support (Technical Systems and Workforce).● Management of problems and incidents related to service deliveries, in collaboration with technical teams and customers to resolve problems quickly and effectively, minimizing the impact on customers.● Management of teams and employees allocated to clients to provide services, with different profiles such as: functional managers and coordinators, PMOs, project managers, business, processes, systems and support consultants and analysts and system developers, ensuring that teams have adequate resources and are working efficiently and productively to meet customer needs.● Financial budget management, contractual measurement, cost control, project margin, results and performance of contract/project teams.● Conducting strategic negotiations with external suppliers regarding software warranty service, quality indicators and call deadlines.● Management of communication and periodic reports with clients: executive committees, monitoring presentations, reports, alignment contacts, documentation (books), meeting minutes, feedback, subsidies to support strategic decision-making, monitoring of performance indicators ( KPIs), etc.

São Paulo, São Paulo, Brasil

Working with clients: PETROBRAS (2015 - 2019) e EDP Energia (2018 - 2019).● Acting as IT Services Manager:o Participation in the management of IT services (service delivery management), being responsible for delivering service to the customer in accordance with contractual SLAs.o Preparation of management reports and monitoring of KPIs, presenting results to senior management to support strategic decision-making.o People management, training and development of a high-performance team, monitoring and directing activities, promoting team engagement and synergy to achieve objectives.o Management of systems support, emergency corrective maintenance and specialized technical support.o Removal of impediments, protection against external interference, analysis of failures and preparation of corrective activities, working collaboratively with the development team.o Technical and economic feasibility studies.● Acting as senior project manager:o Project leadership, ensuring delivery (scope) on time (schedule), within budget (budget) and meeting customer requirements.o Coordination and supervision of multidisciplinary teams, motivating them to achieve the project objectives.o Identification and mitigation of risks, ensuring the resilience of projects.o Effective communication with stakeholders, keeping them informed about the progress of projects.o Preparation of detailed reports and executive presentations for senior leadership.o Preparation of monthly technical operational documentation and monitoring of action plans for management.o Implementation of continuous improvements in project management processes.● Acting as scrum master:o Team coach regarding lean-agile values and principles.o Facilitation of agile ceremonies at the team level (Retrospective, Daily Scrum, Sprint Review, Sprint Planning, Refining), ensuring total understanding and engagement of the team.o Removing impediments to team progress.

São Paulo, São Paulo, Brasil

Body shop allocated to the client: PETROBRAS.● Management of support for critical systems in the Supply area of Petrobras client (Refining).● Management of the development of corrective and small evolutionary maintenance.● Management of a team of 14 employees (10 support and 4 development).● Relationship and service to suppliers, with active participation in strategic negotiations regarding values, terms and payment conditions, aiming at lead time, quality and service level (SLA's).● Planning and controlling continuous improvement projects within the company, being responsible for all knowledge transfer between internal and external teams.● Scrum master of the development team focused on corrective maintenance and small system improvements, with maximum support and excellence until final delivery of the product.● Preparation of reports and monitoring of indicators in the area, in order to analyze possible strategies and decision-making.Main tools used: Jira, Service Now, MS Excel (Advanced knowledge), MS Word, MS Sharepoint, internal company management tools, among others.Main results: (1) Critical analysis of incidents, requests and problems handled by the team, including evaluation and response to customer service complaints and the Service Desk quality team. (2) Calculation and monitoring of KPIs for the service team, following the company's adapted ITIL framework and indicator processes. (3) Supervision and coordination of a standby team, carrying out emergency and non-emergency corrective maintenance, in addition to small evolutionary maintenance, following agile development methodologies.

São Paulo, São Paulo, Brasil

Body shop allocated to the client: PETROBRAS.● Team leader responsible for emergency corrective maintenance of systems in production and specialized support for these applications, negotiation of requests with customers, administration of deadlines and quality of services, management of services via customer tool (ARS), analysis of systems documentation , negotiation with external suppliers regarding software guarantee service, quality indicators and call deadlines, leadership and administration of tasks with the team as well as execution of client work procedures and processes.

São Paulo, São Paulo, Brasil

Body shop allocated to the client: PETROBRAS.● Responsible for emergency corrective maintenance of systems in production and specialized support for these applications, negotiation of requests with customers, administration of deadlines and quality of services, management of services via customer tool (ARS), analysis of systems documentation, negotiation with external suppliers in terms of software guarantee service, quality indicators and call deadlines, leadership and administration of tasks with the team, as well as execution of the client's work procedures and processes.

São Paulo, São Paulo, Brasil

Body shop allocated to the client: PETROBRAS.● Responsible for emergency corrective maintenance of systems in production and specialized support for these applications, negotiation of requests with customers, administration of deadlines and quality of services, management of services via customer tool (ARS), analysis of systems documentation, negotiation with external suppliers in terms of software guarantee service, quality indicators and call deadlines, leadership and administration of tasks with the team, as well as execution of the client's work procedures and processes.

São Paulo, São Paulo, Brasil

Body shop allocated to the client: PETROBRAS.● Responsible for emergency corrective maintenance of systems in production, negotiation of requests with customers, administration of call deadlines, management of service calls, analysis of system documentation, negotiation with external suppliers regarding software warranty service, quality indicators and call deadlines, leadership and division of requests with the team as well as execution of client work procedures and processes.

São Paulo, São Paulo, Brasil

Body shop allocated to the client: PETROBRAS.● Responsible for emergency corrective maintenance of systems in production, negotiation of requests with customers, administration of call deadlines, management of service calls, analysis of system documentation, negotiation with external suppliers regarding software warranty service, quality indicators and call deadlines, leadership and division of requests with the team as well as execution of client work procedures and processes.

São Paulo, São Paulo, Brasil

● Administration, implementation, customizations, systems maintenance, creation/editing of reports and specialized support.

São Paulo, São Paulo, Brasil

● Responsible for MAXIMO (Maintenance Software), administration, customizations, system maintenance and editing reports.

São Paulo, São Paulo, Brasil

● Responsible for MAXIMO (Maintenance Software), user account administration, system maintenance and editing reports.

São Paulo, São Paulo, Brasil

● Local IT support, local network support, user support, maintenance of various software.

São Paulo, São Paulo, Brasil

● Local IT support, software maintenance, etc.

São Paulo, Brasil

● Classes on Operating Systems (DOS/Windows 95), Text Editor (Word) and Spreadsheets (Excel).

Master Of Business Administration - Mba, Ai, Big Data And Data Science For Business

Post-Graduation, Information Technology Management

Activities and Societies: Em 2012 o IBTA passa a fazer parte do Grupo CETEC Educacional S.A, holding mantenedora das marcas ETEP.

Bachelor, Computer Science

Ensino Técnico, Processamento De Dados