Daniel B. Email and Phone Number
Hello. I'm Process & Risk specialist, and qualified Fraud Investigator, with over 18 years’ experience in the Financial Services Industry. Having taken the lead in Capital One’s Section 75 claims department, I expanded the scope of my role to encompass all chargebacks and schemes subscribed to by the company, in addition to taking on the Application and early life journeys, delivering highly efficient processes to the frontline teams.In 2020 I moved into law enforcement and completed 18 months working as a civilian Investigator within a Domestic Violence team in at Nottinghamshire Police. In 2022 I joined as an Officer and now im a fully qualified Detective Constable. I currently work in the Rape and Serious Sexual Offences team.
Nottinghamshire Police
View- Website:
- nottinghamshire.police.uk
- Employees:
- 721
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Police DetectiveNottinghamshire Police Mar 2022 - PresentNottinghamshire, England, United Kingdom
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Police InvestigatorNottinghamshire Police Jul 2020 - Mar 2022Nottinghamshire, England, United KingdomCivilian Investigator working within a Domestic Violence team based at Oxclose Lane in Nottingham.I've been OIC for multiple cases of Domestic Violence within Nottinghamshire and have secured convictions both with the support of survivors of abuse and without it.Domestic abuse will never be tolerated and we will always take positive action to protect survivors in every case. If you have been subjected to Domestic Abuse, please reach out for help. We're here to support you and, along with our partner agencies, we can end Violence against women.
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Fraud And Process Management SupportCapital One Apr 2017 - Jun 2020Nottingham, United KingdomWorking alongside the Process Owners to deliver exceptional process efficiency and coverage within the ever-changing regulatory environment. Creation and integration of Vulnerability Processes within Application strategy. Comprehensive redesign and roll out of fully compliant Section 75 process for front line associates focusing customer experience and efficiency. End to end process review of the Applications Journey and automated decisioning exceptions. SLQ2CQ (Lean Six Sigma) Cert I & II process lead for Disputes, Chargebacks & Section 75. Accredited trainer within Capital One. Technical Expert for Disputes, Section 75 and Application Exceptions. -
Section 75 Senior CoordinatorCapital One Apr 2014 - Apr 2017Nottingham, United KingdomCase file assessor of claims made under Section 75 of the Consumer Credit Act 1974 and associated legislation. Ownership of own case load and evidenced decisioning within the framework of the applicable legislation. Negotiated resolution with stakeholders in relation to financial settlements. Logging and maintaining structured, actionable records to enable recovery. Presentation of cases to stakeholders of findings to enable calibration across the department. PBS and Call Coaching across the department using company and personally created training materials.
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Disputes AssociateCapital One Nov 2007 - Apr 2014Nottingham, United KingdomBusiness loss mitigation through effective use of MasterCard and Visa technical and operating regulations. Project delivered for offshore to take on represent work from UK team including scope documentation, highlighted risks and mitigation proposals, training pack creation, QA delivery within tolerances and feedback to stakeholders. Ascertain valid charge back rights to mitigate loss to the company. Problem solving and investigation of “at risk” merchants to ensure recovery rights and mitigated loss to the department. Liaison with customers both orally and in writing. Complaints handling.
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Remittance AssociateCapital One Jul 2004 - Nov 2007Nottingham, United KingdomUse of multiple reconciliations and accounting systems to locate and correctly assign debit and credit activity, including payments, balance transfers and expenses claims. Processing a variety of credit and debit queries for customers and banks across multiple reconciliations. Highlighting issues and proposing solutions for business wide incidents and internal policy changes. Owning concurrent projects including Letters Rationalisation, Direct Debit system changes and testing, Reconciliation improvements, driving a new QA process within the Compliance environment.
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Customer Relations Phone AssociateCapital One Sep 2001 - Jul 2004Nottingham, United KingdomPhones Associate and first port of call for all customer queries. Customer complaint resolution. Identifying call drivers and suggesting resolution within the business to mitigate recurrence. Training and Call coaching for new hire classes.
Frequently Asked Questions about Daniel B.
What company does Daniel B. work for?
Daniel B. works for Nottinghamshire Police
What is Daniel B.'s role at the current company?
Daniel B.'s current role is Detective Constable at Nottinghamshire Police.
Who are Daniel B.'s colleagues?
Daniel B.'s colleagues are Nicola Brown, Maxine Davies, Christopher Guy, Sean Anderson, N P., Andrew Burgess, Sarah Cumberland.
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