Daniel B. Email & Phone Number

Nottinghamshire, England, United Kingdom

Nottinghamshire, England, United Kingdom

Civilian Investigator working within a Domestic Violence team based at Oxclose Lane in Nottingham.I've been OIC for multiple cases of Domestic Violence within Nottinghamshire and have secured convictions both with the support of survivors of abuse and without it.Domestic abuse will never be tolerated and we will always take positive action to protect survivors in every case. If you have been subjected to Domestic Abuse, please reach out for help. We're here to support you and, along with our partner agencies, we can end Violence against women.

Nottingham, United Kingdom

Working alongside the Process Owners to deliver exceptional process efficiency and coverage within the ever-changing regulatory environment. Creation and integration of Vulnerability Processes within Application strategy. Comprehensive redesign and roll out of fully compliant Section 75 process for front line associates focusing customer experience and efficiency. End to end process review of the Applications Journey and automated decisioning exceptions. SLQ2CQ (Lean Six Sigma) Cert I & II process lead for Disputes, Chargebacks & Section 75. Accredited trainer within Capital One. Technical Expert for Disputes, Section 75 and Application Exceptions.

Nottingham, United Kingdom

Case file assessor of claims made under Section 75 of the Consumer Credit Act 1974 and associated legislation. Ownership of own case load and evidenced decisioning within the framework of the applicable legislation. Negotiated resolution with stakeholders in relation to financial settlements. Logging and maintaining structured, actionable records to enable recovery. Presentation of cases to stakeholders of findings to enable calibration across the department. PBS and Call Coaching across the department using company and personally created training materials.

Nottingham, United Kingdom

Business loss mitigation through effective use of MasterCard and Visa technical and operating regulations. Project delivered for offshore to take on represent work from UK team including scope documentation, highlighted risks and mitigation proposals, training pack creation, QA delivery within tolerances and feedback to stakeholders. Ascertain valid charge back rights to mitigate loss to the company. Problem solving and investigation of “at risk” merchants to ensure recovery rights and mitigated loss to the department. Liaison with customers both orally and in writing. Complaints handling.

Nottingham, United Kingdom

Use of multiple reconciliations and accounting systems to locate and correctly assign debit and credit activity, including payments, balance transfers and expenses claims. Processing a variety of credit and debit queries for customers and banks across multiple reconciliations. Highlighting issues and proposing solutions for business wide incidents and internal policy changes. Owning concurrent projects including Letters Rationalisation, Direct Debit system changes and testing, Reconciliation improvements, driving a new QA process within the Compliance environment.

Nottingham, United Kingdom

Phones Associate and first port of call for all customer queries. Customer complaint resolution. Identifying call drivers and suggesting resolution within the business to mitigate recurrence. Training and Call coaching for new hire classes.