Daniel B. Email & Phone Number

Denver Metropolitan Area

Manage day to day work zone set up, maintenance and tear down. Discusses traffic routing plans and type of location of control points with TCS. Lift, carry, place and assemble traffic control signs in the proper order to manage work zone traffic. Direct movement of traffic through site, using sign, hand and flag signals.

Commerce City, CO

Broomfield, CO

• Responsible for supporting processes and practices of the Video on Demand asset delivery platform and ensure world class level of service in content delivery.
• Responsible for providing back-end systems and operational support of Time Warner Cable’s video acquisition, encoding, trans-coding, Adaptive Bit Rate (ABR), management, and delivery in support of traditional and IP.
• Played a special role for supporting, maintaining and upgrading of TWC's classic VOD.
• Responsible for remotely troubleshooting, testing, and maintaining video services applications, CDN and VOD.
• Supported operational efficiencies and network performance improvements through proactive surveillance and remote break-fix actions.

Centennial, CO

• Responsible for supporting processes and practices of the Video on Demand asset delivery platform and ensure world class level of service in content delivery.
• Verify that all media and metadata follows the current Cable Labs 1.1 Specifications.
• Track and forecast operations of deliverables and support workflows in order to measure operational performance, as well as, identify and assess areas of opportunity for improved efficiencies, performance, and.
• Communicate statuses and schedules to management, clients, and vendors. Resolve and/or escalate critical issues to management and third parties which may jeopardize a service or deliverable. Performed and provided Tier.
• Provide operations-level expertise and support to production, enterprise-level non-linear products. Contribute to new non-linear products and their support products as they are developed, as well as predict how each.
• Document new operational procedures as necessary. Maintain knowledge of technology in use, and/or under development for and its impact or potential impact on the VOD business process.

Wakefield, MA

• Provided Tier 3 level technical support for customers and product developers. Supported multiple digital voice and data messaging platforms: MMS, SMS, voicemail and visual voicemail.
• Responsible for testing content adaptation of various image formats including AVI and MPEG video formats conversion to 3GP on wireless multi-messaging systems as well as integration testing for software/hardware code.
• Analyze and troubleshoot software malfunctions on digital messaging systems. Various tasks include trouble-shooting data IP networking, component level malfunctions and software code bugs. Analyze deficiencies to seek.
• Build case/ticketing packages to demonstrate problem escalations for development engineers. Capture logs, extract files and format data for a clear understanding of customer issues.
• Enhance customer relationships with technical ability, respect and integrity.

Bachelor'S Degree, Telecommunications Management, 3.4

Education record

156 Hours of Theory: Driver Qualifications, Hours of Service, Drivers Wellness, Hazmat, Basic Controls and Compliance. 64 Hours of hands.