Interacts with users of our nation-wide online meeting platform who contact us via our support channels, accurately identifying and resolving technical and non-technical issues in a timely manner.Updates the pipeline of user suggestions and feedback to improve the product, and drafts bug reports for the development team.Assists with documentation for internal and external knowledge bases, and helps form standard customer support responses to enhance work-flow.Monitors the platform for fraudulent activity to quickly remove scammers and bad actors from Sittercity, while working through various other Trust & Safety initiatives and processes that support the safety of our platform. Monitors social media channels and online review platforms to respond to customer feedback.