Daniel Tait Email & Phone Number

Basking Ridge, Nj, Us

• Leads or supports projects and changes as assigned. • Projects include customer’s network upgrades/ improvements/ new store openings/ managed takeover (MTO) of retail locations/circuits/equipment/ and Copper-to-Fiber transformation. • Coordinates installation of primary and backup transport circuits.• Creates new stores’ (phone) line listings, and programs forwarding options in accordance with design for Voice over Internet Protocol (VoIP) phone system; collaborates with VoIP vendor and POTS groups.• Accesses system databases to document actions. • Regularly interface with multiple groups and subject matter experts (SME’s) which include: customers (engineering, Project Management and “the business”), internal (remote and on-site) network engineering, service delivery, change management, vendors, order management and provisioning to provide contracted telecom and network support/service. • Collaborate on work efforts to synthesize information and ultimately drive action and results. • Share knowledge / create reference docs/ train teammates on specialized processes and continuously learn.• Holds regular touch-point customer meetings. • Synthesize/ organize/ compose/ distribute meeting minutes of projects for which assigned as primary lead and also projects/activities assigned to a supporting role (such as weekly Engineering call). • Leverages position as a focal point to discover improvements in performance and efficiencies leading to standardization.

Melville, Ny, Us

Sold wholesale low-volt solutions to electrical contractors and security dealers. Performed customer service for customers needing warranty repair or replacement. Successfully sourced from over 100 vendors’ products comprising over 100,000 sku’s to find optimal solutions within a competitive contractor market. • Skilled coordinator who leverages product knowledge, understands clients’ perspectives, and builds relationships with employees of interfacing departments and vendor partners to create quotes and increase sales• Proven professional who proactively discovers and negotiates obstacles in logistics and finances, smoothing the way to order fulfillment whether drop shipping equipment to job site or will call• Product personally sold/ processed purchase orders exceeding $6 million • Grew average $/order metric by double digit growth rate consecutively each year – outperforming company target revenue-increase goal• Among top salespeople in region for entering into ERP program products which customers purchase from direct and indirect competitors • Assigned as “WBox champ” – educated customers and co-workers on white-label OEM brand of products during and post rollout – line spanned all major categories; resulted in 1.5-2.5% of total branch sales, increasing profit margin for both company and contractor customer • Among branches with lowest amount of special order (non-stocked) parts located at the branch while acting as primary focal point for branch returns • 8 out of 10 assigned target accounts increased year-over-year • Valuable team member contributing to branch recognition for being among top branches that grew small accounts • Recognized for assisting other Washington branch on personal time – received Honeywell “Bravo” award

Reviewed and recorded marketing campaigns' effectiveness. Offered insights on marketing and operations from the customer perspective.Enhanced database with marketing (online) research identifying future business prospects.

Partnered with customers to find solutions to their consumer electronic needs. Presented the benefits of product ownership, overcame objections, and closed sales. Provided outstanding customer service; processed returns; communicated company promotions to customers. Built rapport with customers, co-workers and partnering business representatives. Processed mobile phone sales, both contract and non-contract, by accessing the RadioShack POS and the mobile providers' systems.

Drove a 65' articulated bus in the mornings before class.

Randolph Afb, Tx, Us

Point of contact for base communications problems for RAF Mildenhall, United Kingdom (2.5 years). Prioritized and coordinated the repair of critical airbase and communications systems. Liaison between customers, specialty USAF departments, government contractors and management. Documented service statuses for appraisal by USAF managers in Europe. • Awarded Operator/Maintainer of the quarter (2003)• Pride and Professionalism award (2003) Installed, configured, programmed, operated and troubleshot SATCOM (satellite communication) and other telecom equipment (tropospheric scatter radios, line-of-sight radios, copper links and fiber-optic links). Trained airmen on career progression tasks. Additional duties included Hazmat (Hazardous Materials) monitor: safely stored and ensured fellow employees properly stored Hazmat and trained employees on safety measures and MSDS (Material Safety Data Sheets). Files monitor: ensured the proper distribution and destruction of hard copy and electronic files. Other award and volunteer recognition: • Top graduate in 10-week USAF electronics-principals course (2000) • Delivered meals for the Meals-on-wheels charity in Suffolk County, United Kingdom. • Volunteered at the Joan Mann Sports day, an athletic competition for people and children with disabilities. • Collected one-time contributions and signed employees up for direct deposit for recurring contributions going to their charity of choice in the annual CFC (Combined Federal Campaign) enrollment period.