Daniel Backlund Email and Phone Number
Daniel Backlund work email
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Daniel Backlund personal email
No one is good at everything. As much as you may be in command of your core offering, chances are someone could help you to the next level.My strongest skills are operational management, training, employee development and sales.I've been in customer service & sales all my professional career and my intention is to stay for many years yet to come. I love making new professional acquaintances. Reach out if you want to talk finance, sales or travels.
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Head Of Operational ServicesEnity Bank GroupStockholm County, Sweden -
Head Of Nordic Customer ServiceBluestep Bank Nov 2023 - PresentStockholm, Stockholm, SverigeHead of Nordic Customer Service Mortgage & Savings for existing customers in Sweden, Norway and Finland. Drive customer loyalty and customer satisfactionProduct development in cooperation with IT product teamsMonitor and Develop KPI'sCustomer churn prevention and tacticsEnsure good governance Budget and delivery responsibilityHR - Ten employees organized
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Head Of Customer CenterBluestep Bank Feb 2023 - Nov 2023Stockholm, Stockholm, SverigeHead of Customer Center Mortgage & SavingsHR - Seven direct reporting employeesResource and capacity PlanningDrive growth and customer satisfactionBusiness Development projects for customer on-boarding Monitor and Develop KPI'sCustomer retention strategies & tacticsEnsure good governance according to credit policies
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Head Of Credit OperationsNordnet Bank Ab Aug 2021 - Feb 2023Stockholm, Stockholm, SverigeHead of Lending Operations within business unit CreditHR - Ten direct reporting employees organized within;- Margin Lending- Mortgages - Unsecured LendingResource and capacity planningProcess efficiency and productivity -
Head Of CollectionsBnp Paribas Personal Finance Jan 2019 - Jul 2021Stockholm, SverigeHead of Collections for SevenDay Bank/Express Bank owned by BNP Paribas Group.HR - Six direct reporting employeesAmicable and Legal CollectionsResource and capacity planningBudget and forecast planningProcess efficiency and productivityKPI reporting to Central Head OfficeRelationship Manager for DCA partner -
It ManagerNordax Bank Ab May 2018 - Nov 2018StockholmHR - 20 direct reporting employees2 system development teamsIT SupportOffice ServiceDelivery ResponsibilityCost Monitoring -
Country Manager NorwayNordax Bank Ab Apr 2016 - Apr 2018StockholmHR - 2 direct reporting Team Managers and 1 direct reporting Team Specialist, 25 employees organizedCustomer Service & SalesApplication ProcessingUnderwritingBack OfficeProfit responsibiltyBudget responsibility
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Unit Manager Customer ServiceNordax Bank Ab Sep 2015 - Mar 2016StockholmHR - 1 direct reporting Team Manager, 1 direct reporting Team Expert and 10 direct reporting associates, 35 employees organizedCustomer Service & Sales for the Swedish, Norwegian, Finnish and German marketProfit Responsibility
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Team Manager SalesNordax Bank Ab Mar 2014 - Aug 2015Stockholm10 direct reporting employeesCustomer Sales for the Swedish, Norwegian, Finnish and German MarketProfit responsibility
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Team Manager Front OfficeNordax Bank Ab May 2012 - Feb 2014StockholmHR - 1 direct reporting Team Expert and 25 direct reporting employeesCustomer Service for the Swedish, Norwegian, Finnish and German MarketProfit Responsibility
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Sales ManagerElite Hotels Of Sweden Ab Mar 2011 - Mar 2012Stockholm10 direct reporting employeesCustomer Service and Sales for central reservations and membership programProfit ResponsibilityBudget Responsibility -
Team ManagerViking Line Nov 2007 - Mar 2011Stockholm, Sverige22 direct reporting employeesService & Sales to groups with or without conferenceProfit Responsibility -
Sales AgentViking Line Mar 2005 - Oct 2007StockholmService & Sales to groups with or without conference
Daniel Backlund Education Details
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Hove College, Brighton, United KingdomTourism And Travel
Frequently Asked Questions about Daniel Backlund
What company does Daniel Backlund work for?
Daniel Backlund works for Enity Bank Group
What is Daniel Backlund's role at the current company?
Daniel Backlund's current role is Head of Operational Services.
What is Daniel Backlund's email address?
Daniel Backlund's email address is da****@****step.se
What schools did Daniel Backlund attend?
Daniel Backlund attended Hove College, Brighton, United Kingdom.
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Daniel Backlund
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