Daniel Bacon Email & Phone Number

Remote

Senior Leader within Verint EMEA to purposefully and diligently develop the plans & manage the Strategic migration of all SaaS Customer accounts to a new Multi-Tenant Cloud provider (Amazon Web Services), whilst ensuring zero disruptions to Services and keeping Infrastructure costs to a minimum. Assemble a Programme team including Senior Product Managers.

Remote

Lead Project Manager for Verint Workmanager SaaS solution – a back-office optimization software using AI, bots & Performance dashboards to Improve productivity, CX, and demand forecasting. Prepare Statements of work, secure all Cyber Security and Info Sec approvals to store data, develop and oversee project plans, resource, risks, project budgets and.

Various: National And International

I served as a lead consultant for integration of Verint Workmanager – a back office optimization software, into clients’ operational business areas in a timely and cost-efficient manner from inception to closure. Drawing on my experience, I oversaw project plans, risks, project budgets, and co-ordination with technical and non-technical project team.

Manchester, United Kingdom

• Delivery of end to end business change, in line with the Bank’s change methodology (Prince2) e.g. Plans, RAIDDA, Status Reports and steering packs.
• Realisation of all project benefits both financially and regulatory.
• Oversee business change portfolio, ensuring that correct governance is followed and maximum benefits are delivered.
• Line and capacity management for a team of Transformation Business Analysts.
• Support Head of change embed PMO capability into the function
• Design and deliver target operating models to support the Bank to meet its cost reduction strategy.Key Achievements include:

Manchester

• Responsibilities
• Design, build and govern a standardized bank wide process architecture repository conducive to the banks strategic plan and change agenda.
• Manage a team of business and process analysts (10FTE), a large budget, multiple processes, team development capability and the associated risks and control.Key Achievements
• Recruited a new team of 10FTE in the space of 3 months and drove the combined individual’s capability up by 30% in 12 months through dynamic coaching and sound development plans.
• Came under budget for 2015 by £114k through tight budget management.
• Reduced business cost in 2015 by £100k through decommissioning legacy process software.

Manchester

Lead Analyst for transformation projects i.e. “Embed the Risk Framework” by mapping the end to end processes, to identify failure points, risks and controls across the Bank’s Customer Operations function. This piece of work was a FCA requirement and spanned the 18 entities which administrate the Bank’s portfolio of products including current accounts.

Manchester

Understanding Business requirements and business strategies to design and implement a Process Architecture which included: Resolving complex scoping issues, facilitating definition workshops, responsible for designing a Standards & Governance framework ensuring that in excess of 100 business analysts adhered to business requirement.

Manchester, United Kingdom

• My responsibilities include:
• Plan and undertake end to end process reviews of emerging trends and identify and deliver solutions and cost optimisation using Lean six sigma methodologies.
• Provide Analytics input and insight into Change projects delivering into the local function to ensure that local measurement and complaints are reduced.
• Responsible for the provision of complaint MI, Analysis and Reporting up to executive level.

Stockport

• My role responsibilities consisted of the following high level activities:
• Plan and deliver direct report 121’s.
• Lead, develop and motivate a diverse team of (12fte) advisers meet monthly/yearly objectives and manage them through any business changes.
• Manage people consistently and fairly through the published HR processes, and regularly make difficult decisions and judgment calls.

Foundation, Forensic Science

9 Gcse (A-C), 3 A-Level (A-E)