Daniel Badea Email & Phone Number

Bucharest, Romania

Bucharest, Romania

Bucharest, Romania

• Act as bridge between Content, Web Support, Project teams and Business owners & oversee web support cases as an escalation point.• Act as a project consultant on the web functionalities, supporting the IT project teams to understand and replicate business requirements into IT enhancements, and defining business testing scenarios.• Core team member for any marketing & portal website deployments aiming to improve customer experience.• Request new enhancements to project teams & approve new implementations after required enhancements are deployed• Audit new tool before implementation.

Bucharest, Romania

• Act as bridge between Content, Web Support, Project teams and Business owners & oversee web support cases as an escalation point.• Act as a project consultant on the web functionalities, supporting the IT project teams to understand and replicate business requirements into IT enhancements, and defining business testing scenarios.• Oversee incident tickets opened with IT applications support teams.• Core team member for any marketing & portal website deployments aiming to improve customer experience.• Request new enhancements to project teams & approve new implementations after required enhancements are deployed.

Bucharest, Romania

Bucharest, Romania

Responsibilities: • Provide technical expertise on the web sales portal platform: recommend the most optimal layout according to HP branding guidelines; analyze potential integration with other web tools; train colleagues on technical implementation of web portal content;• Lead for the sales web portal;• Design new sections & Lead improvement projects with a strong focus on sales and pre-sales: main point of contact for all sales portal matters and SMEs relationship owner; • Responsible for content management, connectivity between web portal sections and customer satisfaction.Achievements:• 15.03.2016 – “Above and beyond!” recognition, part of the “Making an Impact” FY16 program for impact on quality at company level:Redesign & Create a new web platform for the sales portal, based on the MS SharePoint O365 solution, being able to offer the sales force a best-in-class environment which helps them increase their productivity and improve their learning experience;10K dollars save by implementing this as an in-house solution instead of it being delivered by a 3rd party agency.

Bucharest, Romania

Responsibilities: • Manage, design and maintain the EMEA Commercial Sales Knowledge House web portal;• Lead for the sales web portal;• Identify new project opportunities and decide the best solution to enrich the sales web portal;• Main point of contact for all sales portal matters and SMEs relationship owner;• Technical consultant and developer of all sales portal matters;• Responsible for content management, connectivity between web portal sections and customer satisfaction.Achievements:• 07.10.2013 – “I Made it Better (IMIB)” recognition award for a report automation that reduces 10x times the operational time, allowing process owner to retrieve users’ feedback much faster and elaborate improvement plans.• 07.12.2012 – “Leadership and Dedication” award from internal client (Director of EMEA Printing and Personal Systems Enterprise Sales Execution) for extraordinary efforts and quality work to get the new PPS Enterprise Sales Knowledge House web portal launched on time to serve the newly expanded business unit and to help sell fast and better.• 08.03.2012 – 2011 “Best Of” Awards at Center level – Best Person for Quality of Operation.• 08.03.2012 – Strategic Thinking award at Center levelStrategic redesign of the ordering processes for Canon Alliance via a web tool accessible 24x7 for product acquisition in 5 simple steps. Business Impact: process expanded to additional countries, elimination of inconsistencies, secured order traceability and accuracy checks. Reduce the number of escalations from 20% of the orders to less than 5%.• 24.05.2011 –Strategic Thinking award at Center levelFor implementing a solution that enables Sales Reps’ access to the portal through any device.

Bucharest, Romania

Responsibilities: Web Department lead: Create web sites, build internal Web applications (e.g.: ticketing system), maintenance of company's portfolio of websites, maintenance of the company's client database.Achievements:Implementation of a technical solution, which significantly decreased the TAT of the process and increased customer satisfaction.

Constantza County, Romania

Responsibilities: Database maintenance, software installation and IT support, data validation, data analysis and compilation.

Constantza County, Romania

Responsibilities: Database maintenance, software installation and IT support, data validation, data analysis and compilation.

Bachelor Of Science (B.S.)

Education record