Daniel Bai Email & Phone Number

Los Angeles, CA, US

WELL is the patient engagement platform that allows enterprise healthcare systems to communicate with patients in their preferred medium, whether that’s text, email, phone, or Live Chat.It enables secure, interactive text conversations using existing practice phone numbers — making it as easy for patients to communicate with their doctors as they would.

Madison, Wisconsin Area

Resolved cross-product issues and provided technical support for four healthcare organizations’ customized implementations of the web-based patient portal and mobile application, MyChart.Owned customer relationships at all levels of management to strategize feature implementation based on the organization’s KPIsRepresented customer voice to software.

Bellevue Hospital, New York, New York

• Hospital liaison to patients and families and acted as the first point of contact; improved patient experience in the emergency room by documenting patients’ needs and coordinating all communication with care team
• Promoted relationship-based care by maintaining confidentiality and proactively collecting patient feedback
• Organized children’s health fair in partnership with Emergency Room personnel
• Completed 396 hours of volunteer service

Libertyville, Illinois

• Maintained daily patient vitals and created health reports for physicians and nurses on a weekly basis
• Assisted physicians while rotating through various specialty units (i.e., Obstetrics, Emergency Room, Intensive Care, Surgery, CT scans, and recovery); engaged with patients by providing empathy, comfort, and.
• Coordinated hospital supply chain by ensuring proper delivery of equipment and maintaining a fully stocked inventory in patient wards

Lanzhou, Gansu, China

• Taught and designed a 6-week curriculum on oral speaking and listening strategies focused on English entrance exams (TOEFL) for high school students
• Co-authored two textbooks profiling top US colleges and training materials for English teachers in collaboration with Lanzhou University; published in 2012
• Advised students applying for U.S. universities on college selections; reviewed essays and applications

Master'S Degree, Computer Science

Bachelor Of Arts (B.A.), Economics

Education record

Activities and Societies: Math Team, Worldwide Youth in Science and Engineering, Future Business Leaders of America, Track and Field.