Daniel Baldin Email & Phone Number

Moscow City, Russia

Driving innovation as I lead the dynamic product team and orchestrate the diverse ecosystem portfolio within the part of Sber Development Platform

Moscow, Russia

1) Business Development of Cloud AI Video Analytics2) Migration AI -modules from standalone video switches to new cloud platform3) Reaching target KPI, team management, defining metricks

Moscow City, Russia

Leading of 3 Business Domains:1) Customer Experience solution (Contact center - CCaaS, SmartIVR, On-premise)2) Videoanalytics (AI solution for face and objects recognitions and analytics)3) Cloud Domain (Iaas, Paas, AWS/Yandex Cloud integrations

Moscow, Russian Federation

Develop CX paltform based on Genesys products ecosystem

Москва

Main responsibilities and goals:1) Pre-sales consultations of clients and directors on business development, participation in sales meetings.2) Organization of work with the technical side to launch new projects.3) Search for new technologies and improve existing solutions to improve the efficiency of ongoing projects, identify business needs, formalize requirements for performers.4) Providing communication from the technical side between the business, the operations department and the IT department. Search for compromise technical solutions.5) Administration and technical work as an executor in information systems:- Avaya Proactive Outreach Manager- Avaya Experience Portal- Asterisk Visidial6) CC Asterisk Vicidial product development - UX, Integration with third-party systems.

Moscow

- Development of schemes and organization of introduction of technological means for optimization of business processes- Advising and supporting staff on IT issues- Advising clients on the technical solution of the tasks, finding the optimal solution suiting both parties- Organization and control of the work performed by IT management personnel and partner companies under a contract agreement- Business development of outsourcens contact center, taking into account modern technical trend in the market- Development of technical schemes, consultations, participation in negotiations as a technical specialist at the stage of pre-sale- Analysis and evaluation of the current technical base of the company and its development- Evaluation of payback and analysis of the consequences of the introduction of new technologies, search for optimal solutions taking into account the budget.

Москва, Россия

Extended work with various applications GenesysWorking with Oracle DBMSDiagnosis, analysis and problem solving in the operation of GenesysAdvising colleagues on issues related to work and opportunities GenesysDevelopment of new Genesys services, development of complex projects with automatic interaction with customers (text scoring, speech recognition, sending e-mail with various terms from the list of databases and SMS), interaction with external services.

Москва, Россия

Administration, operation and troubleshooting of the Genesys software call-center.Launch and support of new projects of the company (outsourcing contact center) from the software call-center platform Genesys.Configuring call routing, voice menu Ivr, interacting genesys with external applications using procedures in the database and Oracle SQL Developer database (interactive supervisor calendar, blacklist, etc.), multilevel voice menus with EWT, Callback, Record & Email (voice recording client messages and sending by e-mail), etc.Diagnostics and troubleshooting with statistics in Genesys Datamart and its display in CCPulse.A little experience with Genesys Interaction Workspace.Proposed and implemented the idea of ​​an automated system for managing call priorities between projectsExperience with GVP. Implemented solutions:- Speech recognition. Implemented the project "Automatic Reception" with a connection by the name of the employee and key phrases. - Voice dialing of internal number by units and tens- Pronunciation of text received from external sources- Transfer of a call with the subsequent management - Writing grammarThe experience of interaction and negotiating with clients as a technical consultant.

Москва, Россия

Installation, deployment (advanced installation with settings for the client),hardware configuration (gsm gateways,interaction with providers, setting up mobile terminals of drivers) of the Infinity Taxi X complex and the software call-center Infinity call center 4, Infinity Call Center X at client sites, in the CIS.Conducting paid training for customers on the operation and use of Infinity Taxi X.Constant interaction with partners of the company.The company was trained to work with the complex Infinity Call center X and had experience working with it.

Москва, Россия

Testing, quality control of the new functionality for the release of new versions of the software Infinity Taxi X.

Москва, Россия

ENTechnical support (connection for remote access, troubleshooting, assistance in setting up the company's clients - taxis)

Bachelor Of Technology - Btech, Computer And Information Sciences And Support Services, 4,5

Graduate in 2016

Engineer'S Degree, Computer And Information Sciences, General