Noc Technician
Bucharest, Romania
- Trouble tickets management - Oceane tool- Surveillance of alarms, events, faults occurred in the transmission access network for Orange Spain- Trouble-shooting/Monitoring of key performance indicators/ correlating alarms / events on transport network (Orange Spain)- Handling tickets/incidents , including queue management and e-mails- Providing updates/feedback about operational activities at the management requests- Reception and registration of calls from field, 3PP or projects- Escalation to the incident management, in case of major and critical incidents- Dispatching and coordination of field engineers, in case of incidents occurred at sites that need local support- Abilities to troubleshoot on different equipments :Huawei DSLAMs : SmartAX MA5600T, UA5000Huawei Routers :NetEngine40E Series Universal Service Routers: NE40E-X16,X8Huawei OptiX OSN 1800, 6800, 8800Huawei PTN 3900/1900/910; Alcatel MPR 9500Alcatel 1600 series (SDH/CWDM/DWDM) (1631, 1641, 1642, 1650, 1651-1661, 1660, 1662, 1664,1678, 1692, 1696)Alcatel ISAM XD/FD(7302 ISAM)Alcatel 1830 - DWDMAlcatel FX OLT equipmentsZTE OLT equipments