Front Office Manager
CurrentPrimarily responsible for ensuring an amazing experience for our guests and in charge of all things Front Desk -from checking guests in and out to resolving billing issues to training new employees. I started here as simply a front desk agent, and I've graduated to FOM having learned that the most important thing in this industry (as with nearly all) is the relationships that develop. Nurturing these close relationships with our guests keeps them coming back. This is directly translatable to a sales environment where knowing your clients on a personal level will imbue you with the foresight to understand their needs.