Daniel Ballard Email & Phone Number

Saginaw, Michigan, United States

United States

Midland, Michigan

Responds to and accurately resolves technical customer inquiries.Document customer inquiries in Dow Chemical’s database. Follows procedural guidelines to respond to and/or research customer questions.Professionally interacts with customers and corporate personnel to diagnose and resolve chemical related inquiries.Professionally interfaces with Dow and.

Engineer and detail each exhibit ensuring that safety, durability, aesthetics are considered.Occasional hands on work with prototypes of exhibits to work out design issues.Create bill of materials required to manufacture each exhibit.Work closely with the fabrication team to ensure the exhibit is built to specifications.

Manage 8 outbound call customer service representatives, assessed workloads to determine manpower requirements, reviewed, approved/denied employee vacation requests. Maintain documentation required to create invoicing for the client.Work closely with the IT staff in development, analyzing, and testing of software and reporting for the telebuilder.

Oversee CAD drafters during the creation of elevation and special product drawings.Lead discussion concerning the project scope at the project kick off meeting.Verify Epoxy; Stainless Steel, Plastic Laminate and Wood countertops are correctly detailed for manufacture.

Actively participated in the conception and implementation of data entry software, which was utilized on 70% of incoming work.Heavily involved in the creation of new company catalog.Maintained workload valued up to $3,000,000.Managed projects providing administration over the creation and distribution of casework to companies nationwide.

Coordinated the work direction for the Drawing Team and Data Entry Team.Assessed workload to determine overtime requirements, reviewed, approved/denied employee vacation requests.Responsible for training new team members.Active member of the Project Management Department Leadership Team.Established and maintained department drawing standards.

Coordinated all aspects of industrial casework from design to delivery.Interpreted architectural drawings and specifications.Created working shop drawings using AutoCAD 13,14 and 2000.Formulated quotes for total job cost.COMPUTER EXPERIENCE AutoCAD Release 2007 Microsoft Excel Microsoft Outlook Microsoft Windows Microsoft Word VisionCase (casework software)