Greet members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the gym. Provide security and control to the front door area of the facility while monitoring check-ins to identify delinquent accounts. Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner. Respond immediately to member requests, inquiries and concerns, as well as answering the phone in a professional manner

Responsible for promoting all theme nights and special events, with high emphasis on college night. Organized and managed a bus to safely transport patrons to and from venue. Assisted in the design and management of all promotional collateral and social media pages.

Assisted in the planning and execution of all home athletic events for Soccer, Volleyball, and Basketball. Executed all ticketing operations when needed due to absence of ticket manager. Scheduled and managed student workers and graduate assistants. Responsible for the set-up and tear down for all events in Winthrop Coliseum.

Responsible for the sale of season tickets and mini plans along with group tickets. Utilized networking skills and cold-calling techniques to sell ticket inventory. Maintained accurate and timely sales reports, as well as records of all customers and prospects through customer relationship management software. Assisted with special events and promotional efforts in order to generate sales leads

Acquired a detailed understanding of the Family Circle Cup in order to provide excellent customer service to ticket patrons and members of the Family Circle Tennis Center. Actively engaged in ticketing and supporting the ticketing programs and marketing strategies of the tournament through various promotions and cold calling. Charged with the task of managing and filing all ticket orders, as well as follow-up correspondence via email. Heavy use of TicketMaster and the Archtics ticketing systems.

Worked alongside Associate AD for Sales and Marketing to establish a consistent student fan base. Engaged in marketing activities towards the men’s and women’s basketball, baseball, and softball teams. Also managed scoreboard operations for baseball and softball. Responsible for in-game promotions as well as pre and post-game setup for each of the Spring 2012 sports.

Provided guest service according to Cedar Fair standards at all times. Actively engaged in the direct handling of cash including maintaining a cash till each shift. Practiced public speaking in an open forum with a population of 15-20,000 people in the park per day. Required to wear uniform and maintain adequate safety and grooming standards.

Encouraged guests to engage in playing recreational games for a nominal fee. Maintained and prepared clubhouse for games, working directly with players to encourage success during the game.