Daniel Banaszewski Email & Phone Number

Minneapolis, MN, US

-Built Rubric for Support teams which did not previously have quality assurance standards-Evaluates and grades Customer Success, Merchant Support, and Disputes teams interactions with customers and merchant partners

Minneapolis, Minnesota, United States

-Led training of all new Disputes Team hires on internal procedures and processes of the Disputes team-Built internal documentation on Dispute processes to be shared with Merchant Support, Account Management, and Sales teams to allow our teams to better help our merchant partners understand the life cycle of a dispute.-Assessed the qualifications of.

Greater Minneapolis-St. Paul Area

-Partnered with multiple teams to successfully resolve merchant questions and concerns, Zendesk customer service software-Worked with the Disputes Team to resolve order fulfillment conflicts-Built documentation for both new hire training and merchant onboarding -Led training sessions for sales and enablement teams on the Sezzle product

Minneapolis, Minnesota

-Organized informational database containing over 10,000 merchants based on sales, length of time with Sezzle, and stage in the onboarding process -Built merchant reports used by C-level presentations with administrative software and Microsoft Excel-Used sales software such as Salesforce, Salesloft, and Hellosign to manage client needs

Greater Minneapolis-St. Paul Area

-Opened and closed restaurant as shift lead during $3,000 sale volume workdays-Trained new hires on customer service and upselling techniques in bar and table service

Greater Minneapolis-St. Paul Area

-Collected and entered data of 120 households food waste and recycling habits-Worked closely with Ramsey County coordinating logistics of truck drop-offs

Greater Minneapolis-St. Paul Area

-Created database of hundreds of Minneapolis based companies to contact for sales calls-Sourced packaging for product via communication among domestic and international vendors-Lead sales calls to hundreds of Minneapolis based companies

Greater Minneapolis-St. Paul Area

-Planned finances for campus events, from club meeting catering to speaker engagements-Led and planned Health Fair for students and faculty by coordinating 25 vendors from the local community

Bachelor Of Science - Bs, Applied Economics, Senior

Activities and Societies: Economics Student Organization-Participated in buying and selling commodities with real-life trading software.

Associate’S Degree, General Studies

Activities and Societies: Phi Theta Kappa Honors Society, Student Senator-Graduated with a GPA of 3.44