Daniel Bancroft Email and Phone Number

•Maintain the operational efficiency of show venues and areas.•Cultivate a culture that is inspiring, professional and team work driven.•Develop plans for accomplishing objectives and monitoring status, while providing regular status updates.•Assist in planning and developing operating budget for the fiscal year.•Provide direction, development and support to stage management team and hourly employees.

• Develop daily operational procedures for venue. • Oversee budgets, manage inventory expenditure and administer labor costs. • Construct and develop training programs. • Oversee daily venue operation of game floor, redemption, restaurant, and kitchen. • Conduct disciplinary hearings and coach for expected behaviors. • Interview and hire potential candidates. • Create schedules based off proper labor budget.

•Oversee venue operation and coordinator staff•Review and assess coordinator leadership development•Partner with casting team, show directors and performance captains to ensure proper staffing.•Regulate health service and security situations with team members.•Complete daily schedule reports procedures accurately and in timely manner.•Completing timecards, venue reports, and Injury/incident reports.•Check and confirm weekly schedules with scheduling team.

•Oversee the daily operation of the venue and area, including managing staff and process/procedures and providing necessary support for the operations.•Resolving operational and/or technical issues within the venue and area, as well as handling any and all employee and/or guest situations.•Maintain the operational efficiency and effectiveness of venue and show. Ensure all elements operate effectively and that all inventories are well maintained and address/resolve any issues as they arise.•Ensure that collective bargaining agreements are upheld by partnering with Human Resources and Labor Relations in providing input, addressing issues and maintaining positive union relationships. •Ensure that discipline is communicated to management in accordance with company procedures and collective bargaining agreements.•Maintain and oversee daily operations and staffing requirements at the venue in accordance with park hours and projections.•Keep team members engaged with Guest Service and reiterate the importance of the guest experience. Investigate, track, address and provide feedback to management.

•Discipline, coach, and help develop good behavioral skills.•Provide direction, development and support to supervisors, leads and team members. Communicate feedback and address any and all performance issues.•Providing recognition, coaching and/or discipline when appropriate. •Addressing guest and employee concerns, resolving problems or situations involving entertainment elements, and communicating operating issues effectively with employees and senior management.•Motivate and inspire cast to perform with integrity and safety.•Oversee venue operation.•Partner with Stage management and Production assistants to ensure effectiveness of operation.•Communicate with labor support and venue supervisors about cast conflicts.•Developing new tasks and driving results.•Created standards of operating procedure for seasonal supervisors.•Responsible for the night time operation of venue.•Partner with co supervisors to ensure success and explore opportunity.

•Teaching the proper stilt knowledge and safety to new hires by Universal Studios standards of procedure.•Motivating new hires to perform their best in costume.•Instruct on how to manipulate costume to the integrity of the character.•Coach and give feedback for performer growth.•Instill correct habits and solid foundation for team member success