I am a highly accomplished business administration and technology executive with a proven track record of delivering successful projects and business strategies within large, geographically distributed enterprises. With a strong understanding of the impact technology has on community development, I excel in building solid business partnerships, solving complex problems, and managing high-performing teams that deliver outstanding customer service.As the Digital Transformation Officer at Rockingham Insurance, I have been instrumental in changing the culture of a 155-year-old mutual company to attract the next generation of customers and agents. By implementing a customer platform on Unqork and partnering with One Inc. for payment solutions, saving the company $400k in fees per year. My work spans across various departments including sales, marketing, agents, underwriting, claims, and HR, driving innovation and efficiency throughout the organization.My career is marked by a commitment to leveraging technology to enhance business processes and customer experiences. I thrive in dynamic environments where I can lead cross-functional teams, inspire others to deliver their best performance, and create inclusive work cultures that value diverse perspectives.Let's connect if you share a passion for driving technological innovation and achieving excellence in customer service.
Listed skills include Process Improvement, Business Intelligence, Project Management, Pmp, and 46 others.
