SCRUM MASTER / OPERATIONS MANAGERUses JIRA to maintain product backlog and iteration backlog, create and track user stories, Iteration planning, tracking and managing Iterations, creates status reports and burn down charts.Works with the Product Owner to ensure backlog items are prioritized based on business value and ready for the team.Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk.Tracks and communicates the overall team progress, providing visibility to stakeholders.Guides our team on how to get the most out of self-organization and leverage it to evolve the team’s agile practice.Build a trusting and safe environment where challenges are raised and explored with an emphasis of problem solving.Works closely with my team and peers to support sprint and release planning, foster team self-awareness, encourages cross-training, decision-making and continuous improvement.Works closely with the Release Train Engineer for the ART in coordinating dependencies between various scrum teams.Facilitates Iteration Planning meetings, daily standups, Iteration review, product backlog refinement meetings and iteration retrospective meetings.Lead and managed a skilled team of 80 associates, oversaw daily maintenance operation of the healthcare facilities.Drove the development and execution of program plan by working with the project team to define, sequence, estimated duration of activities, and determined schedules to meet project objectives.Created and implemented policies and procedures that improved both patient care and employee safety. Ensured the application of institutional policies, especially those regarding patient rights, confidentiality and full disclosure.

Directed construction activities in the field through other Project Managers and Superintendents.Reviewed and assessed construction and architectural agreements and analyzed hard cost budgets and construction schedules. Established and maintained measurable performance metrics for procurement activities, including but not limited to supplier performance, supplier quality, material shortage elimination, and financial performance.Budgeted time requirements to complete each phase of construction and met deadlines by scheduling subcontractor work and deliveries; coordinated and monitored progress of work; completion and closing dates.Conducted project site inspections as needed to monitor progress and supported project-assigned team members, stepped in as needed to address and resolve issues and problems.

Worked with customer stakeholders to provide comprehensive risk control services and assisted in meeting customer key performance indicators.Conducted extensive research and data collection which helped to identify customer's source of risk, loss and costs. Compiled facts from on-site visits and various reports and databases to assess existing processes. Interpreted and analyzed data to determine best course of action and solution that satisfies customer's risk service's needs. Utilized advanced software applications to help find innovative and cost-effective solutions to customers' risk service's needs. Conducted cost-benefit analysis to determine how and when a recommended improvement at customers' facility will pay off. Oversaw implementation of programs, and provided technical support to assist with implementation of recommendations and actions plans.Provided services to a large portfolio of complex accounts in multiple lines of business, influenced profitability, retention and created a valued customer experience within a collaborative environment.

Assisted underwriters in the management of an assigned book of business.Created a first class experience for applicants by managing customer applications through the underwriting process to ensure that each applicant received a timely decision.Analyzed and evaluated documentation provided to ensure quality, completeness, qualifying eligibility and compliance. Kept up-to-date on all internal policies and procedures, state and federal regulations, and coordinated with management to address any changes as needed.Strategize with other team members to identify target market segments and develop broker distribution relationships.

Assisted senior project team members in preparing and formatting summaries, presentations and reports in order to summarize potential risk and loss results for the client.Researched and summarized industry publications and scientific papers of specifics to provide additional sources of information used for analyses and client reports.Researched unauthorized loan claims to ensure accurate and appropriate responses to our customers.Contributed to the preparation of safety reports and analysis to mitigate future risks.Facilitated case management meetings resolving patient complaints.Sustained detailed case notes for legal proceedings and policy analysis.Maintained excellent interpersonal skills and integrity while delivering outstanding customer service.