OccamSec is a cyber security and technology company working with organizations to achieve real threat reduction. We provide an end-to-end cyber security service which enables clients to succeed in a hostile environment. We are leaders in finding and mitigating risks that others miss, and our results make us a trusted partner of global brands.• Worked directly with our sole a year round client who required attention to their internal and external security posture related to anything that could potentially be exploited. This included server hardenings for new systems, IR scenario building, red team engagements, and live penetration tests. I also worked with several clients who require yearly penetration tests and worked within the provided scope to achieve the desired results, from port scanning to reporting.• Assisted the internal systems admin team in building the internal infrastructure for a more streamlined experience when working together in a remote setting. This included collaboration tools, integration of tools that we use for assigning tasks/reporting and much more (Jira/Confluence/Mattermost/SFTP - all handled via Docker.)• Participated in daily/weekly meetings to ensure that the team was properly in sync as well as updated on current/future projects. As well as meetings with the team in Hawaii daily for ongoing tasks at our client there. This also included discussions with clients related to the engagements I was working on when weekly status updates were required (Usually on longer/bigger tests)• Utilizing tools such as nmap, Burp, ZAP<, Acunetix, Nessus, Metasploit and much more, I was given the opportunity to learn quite a bit on the security side of things here, and with 17 years in the industry – my skillset is extremely versatile, giving me a “leg up” on some other candidates with a more direct focus on their respective areas of the IT field.

Worked 100% remote and managed my assigned clients as needed whether it was setting up new pc's, rebooting cloud desktops, going over inventory to ensure warranty with management, ordering new equipment, fielding help desk calls and managing backups and security alerts to security training for financial institutions, Remote support to several offices without an IT staff available, so I was essentially individual as what I was doing based on the contract/SLA as long as it was included or approved by POC there was no need to notify superiors, just log the time so it gets billed out.Assisted them in doing a pen test to our cloud vendor who is local to us and hosts all cloud desktops managed by 1Point, as well as ensuring clients were properly prepared/updated for various audits and really anything that comes with IT in all fields (Medical, Legal, Kitchen Showrooms, Bio Process tech, financial, construction companies, and much more)Ticket management – logging all issues into our tracking system and ensuring that all issues are resolved and billed to the clients appropriately.

Support Engineer providing support internationally to all end users of the Decision Resources Group Team. Responsibilities include standard Help Desk operations and providing end user support to all employees of DRG.Systems Administration tasks include but are not limited to phone system management, AV/Encryption Deployment, Windows Server Management, Group Policy, Active Directory, Office 365, Cisco Routing/Switches and more...

Essential Duties:- Maintain ownership of the laptop environment through deployment, troubleshooting, and replacement- Provide monthly Windows server maintenance in a VMware environment- Provide user administration for a variety of platforms including; Active Directory, Salesforce, Office365, and others- Provide support for remote connectivity through VPN and Dual-Factor Authentication technologies- Troubleshoot VoIP issues with company phones and audio conferencing equipment- Provide audio/video conferencing setup both onsite and offsite- Participates in peer reviews in a timely manner

This is a short term contract role working for a great company and an even better group of people. I am assisting with migrating from one Tenant space to another in their Office 365 Environment(s). This project includes but is not limited to creating a new Office 365 environment, exporting the data from the old platform and then migrating it to the new namespace (Tenant Name). The process from there requires re-pointing all of the DNS records to the new Tenant and configuring the end users client (Outlook) to point to the new namespace and ensure that all users successfully sync all of their email and are able to send/receive via the new name, which is ShyftAnalytics.com - their new company name.

• Work with the US Service Delivery team to provide support to our US and Worldwide customer base• Assist clients with using Mimecast’s services and ensure best practice configuration via both email and phone• Troubleshoot routine issues and make recommendations to improve system performance• Maintain detailed case history and escalate issues appropriately• Provide training as needed to ensure customers understand product functionality• Work with and provide exceptional support to Mimecast partners and resellers.

NSK is an industry leading outsourced IT Support company, that offers IT Services to small/medium sized businesses in and around Boston. Here I serve as a Help Desk Support Technician providing various levels of support to our managed service clients. We manage everything from our clients' Exchange environments, Active Directory infrastructure, Servers and Workstations, to their Backups/Disaster Recovery plans, proprietary software support and project management for non-standard IT Solutions as needed.

Here I manage several clients, from Healthcare Advertising Firms with a mixed environment (PC/Mac0 to Bio-Medical Research Firms with a lab and several industry specific hardware and software to Law Firms with their own proprietary software. Here I have learned to adapt to new and changing environments "at the drop of d dime" and have been able to provide 100% of the support that my clients receive without the help of others. The reason I mention that is because I have learned a lot, and can manage various types networks individually, but also because it shows my ability to familiarize myself with and support all applications/hardware within a very short time of being exposed to them.

I assisted the IT group with implementing all of the IT hardware into their new office. I did everything from setting up phones, patching cables, organizing the server room, and assisting with some trouble tickets that they had while I was on board. This was a great experience, working for 1 of the top 5 companies to work for in the US, and I really enjoyed seeing such a large/successful company with such a young and fun dynamic, it really showed me that not all IT jobs are the same!

At Geeks Mobile I was the field manager which consisted of managing all field engineers with escalated issues, customer relations and any other issue that they may have encountered in the field. I also provided remote support to residiential and small business clients, and still hold the most service calls completed with the company (500+ in a 10 month period) along with the other roles I filled there. I also played a large part in project management for our larger projects, which required the screening/hiring of qualified technicians, working with parts vendors to get the proper parts/solution together, and then also working with the customer to ensure that the job was completed to their standards. This is where I realized how much I liked dealing directly with clients, as opposed to simply fixing computers.

Managed all hosted webinars and recorded online meetings for post meeting distribution. Also managed all networking equipment, setup file server, managed all printers and other technical resources as well as working directly with clients to assist in any issues they may have and to ensure proper preparation/delivery of their online meetings/seminars that were recorded by myself and distributed accordingly.