Daniel Barry Email & Phone Number

Real-Time Management of the Australian Business Registry Services customer contact center and document processing on a daily basis. This requires an evaluation of competing priorities, reallocation of resources and identifying of risks to agreed service level measures for servicing customers.Undertaking forecasting of customer enquiries and document processing workload volumes that will impact the business. This also requires recommendations to be developed for senior management to assist in establishing service agreements, training and skills needs, FTE and budgetary requirements.Analytics on a wide array of reporting data available from WFM and Workload Databases about customer behaviour, workload volumes, staffing performance and business performance. Collated data and statistics is used to develop useful insights on impacting matters, where recommendations can subsequently be presented to senior stakeholders.

Business Analyst position within the Program Delivery team of the ATO's Australian Business Registry Services business line. My accountabilities included the analysis, design and implementation of a compliance program for Registry Gatekeepers, ensuring established terms and conditions of operation are followed. I also coordinated an annual review of compliance-related activities undertaking by the branch through the financial year documenting progress, results and recommendations to shape future activities.

Graduate business analyst position within the Registry branch of the Australian Securities Investments Commission. I undertook four rotations in various ASIC Registry departments. My responsibilities during the program included;Project Management on a variety of technological and transformative reforms of the Registry business utilising both Agile and Waterfall methodologies. Task undertaken included drafting business requirements, change plans, project tracking documentation and stakeholder engagement through business readiness groups.Analysis, design and implementation of Registry compliance programs that ensure Registry Gatekeepers and Digital Service Providers (DSPs) abide to agreed terms and conditions. Programs were created in consulation with various subject matter experts and presented to senior management for endorsement.Resource Planning, Forecasting, Real-Time Management and Reporting for ASIC's Customer Contact Center and Document processing operations. Critical analysis and subsequent recommendations were made daily to accountable stakeholders to ensure service level agreements are achieved and Registry workload is actioned in an effective and efficient manner.Coordination of several fundraising initiatives for the charity partner of the ASIC graduate cohort, along with management of other initiatives for ASIC in the Community such as the Latrobe Meals on Wheels program.