Lead high-impact projects from ideation through development, delivery, and ongoing enhancement. Manage relationships with client stakeholders and cross-functional teams, translating evolving requirements into modern, functional products. Double customer engagement on impactful digitalproducts in health, retail, ecommerce, and overall web transformation.- Develop and maintain strategic product roadmaps, aligning with the overall product vision to prioritize features for accessibility, careers, global search, AEM website overhaul, and a global market unit rollout.- Manage a team of 3 and collaborated with 5 cross-functional teams (30+ people) to design and deliver 500+ user stories across 70 features.- Translate over 86 new designs into buildable stories for the development team including gathering business requirements, writing acceptance criteria, clarifying designs, and validating design feasibility with the engineering team.- Prioritize the product backlog, evaluate and communicate improvements for 50+ new product components, and translate 100+ new designs into buildable stories for the development team.- Led the global rollout of a website across 9 languages and 40 market units, ensuring accessibility compliance with WCAG AA standards.- Own financial reporting, strategic planning, and budget management for $5 million projects, ensuring alignment with client expectations.- Conduct 30+ user research sessions and run 15 design thinking workshops to define the product and ensure alignment with customer needs.- Create journey and experience maps to clarify the customer experience and inform product design.- Leverage analysis of 10,000+ data points to inform product strategy, prioritize features, and drive data-driven decisions, resulting in improved user engagement and optimized product performance.

Spearheaded the creation of new health and e-commerce products by conducting competitive analyses, developing capability maps, and designing user journeys. Led Agile ceremonies, prioritized the product backlog, and collaborated with cross-functional teams (engineering, design, and QA) to deliver high-quality features and double customer engagement and satisfaction.- Managed client communications and built relationship to support the further sale of 2 future projects.- Completed strategic market analysis of 7 existing retail and fulfillment competitors to understand the market landscape and created future state roadmap and requirements definition.- Managed and prioritized the product backlog, translating high-level business requirements into detailed user stories and acceptance criteria.- Led over 40 agile ceremonies including sprint planning, backlog refinement, and retrospectives, ensuring collaboration and improvement.

Oversaw end to end processes for a health analytics platform managing databases, analytics, and coding teams to train and improve an AI solution. Launched 6 different tailored versions of the product to meet client stakeholder needs.- Created mockups, wrote 115 stories, developed requirements, performed UAT, validated updates, and communicated changes to the team.- Managed a team of over 60 medical coders and led daily touchpoints, performance monitoring, and strategic client allocation.