Daniel Bartolotta Email & Phone Number

Dubuque, Iowa

Utilizing a ticketing system, tracking and completing various issues that arise. Responsibilities range from simple tasks such as inventory management, password resets, and printer issues to more complex tasks such as setting up network access points, building out laptops/desktop computers, and supporting point of sale terminals. Also involved in the.

In charge of processing thousands of transactions that occur each day. Involves balancing accounts, 10 keying items into our system, communicating with our staff in the different bank branches to ensure issues are resolved, and maintain accuracy to ensure there aren't any issues that may arise, both for the whole of HTLF and for our customers.

Used a ticket and chat based support system to assist students and teachers accessing our educational materials. Issues ranged from simple password changes to more complicated matters of resolving access code's not working, troubleshooting software and hardware, etc.

Assistant manager in charge of handling customer orders, handling deliveries on our system, providing outstanding customer service and more. Managerial duties included opening and closing store, balancing our safe/registers, taking control of inventory, filing various paperwork, and leading an exceptional team of in-shops below me.

Travelled to multiple stores I was assigned to to fully stock and merchandise their bread sections. In charge of multiple stores, their inventory, setting up any sort of display, and providing friendly customer service to anyone who may be asking about our products.

In charge of shopping customer orders that came in, delivery of said orders, and customer service towards anyone within the store.

In charge of helping members with their transactions, setting an example as a great customer service rep, handling cash and other financial instruments, and assisting members with any questions they may have regarding our services.