Daniel Basile Email & Phone Number

A Service and Operations professional with nearly 25 years of experience managing the customer service delivery process. A proven leader managing employees, large projects and cross-functional teams with a strong focus on integrity, process improvement, quality, and customer relationships. These improvements are driven through staff development, best-in-class processes, technology, and culture changes focused on continuous improvement. Consistently recognized for superior performance through promotions to positions of increased responsibility during his career. Starting out as a FST in his early years, his career progressed including Loss Prevention, Technical Trainer, Field Service Management, and being a Key Account Representative. Knowing the importance of team building and employee development, he initiated a Succession Planning program which identified those with potential and desire for progression. As Safety is always of high importance, he initiated a Safety Ambassador Program that encouraged the participation of employees in steering safety efforts within the organization. Heading the transformation of the original call center from basic entry of service requests and dispatching to incorporate a remote technical support team to provide an improved customer experience in the Customer Support Center. A member of the Core Implementation team for a Field Service Automation system and again for implementation of two other ERP solutions. In addition to his career passions, Dan enjoys woodworking and DIY projects, BBQing, the outdoors, and spending time with his family and friends.

Listed skills include Project Management, Operations Management, Process Improvement, Inventory Management, and 46 others.

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  Suffolk County Community College