Field Examiner
CurrentPROFESSIONAL EXPERIENCEDepartment of Veterans AffairsIndianapolis Fiduciary HUB4/2014- Present● Independently supervise, train and collaborate with Stakeholders, Veterans, Beneficiaries, Fiduciaries, Agencies, Social Workers, VAMC, VSO and Community Organizations to ensure Veterans Affairs monetary benefits are properly managed.● Process misuse investigations thoroughly and timely.● Resolved real-time crisis situations by contacting local police departments and protective service agencies and coordination with onsite civilians and neighbors.● Communicate and coordinate Field Examination activities and update the Director, HUB Managers, Coaches, and Teammates through MS Teams and Hub 326 In-House Management.● Successfully navigating, managing and processing seven multi-borough inner-city territories to Interview beneficiaries and fiduciaries in daunting and dangerous locations when necessary.● Evaluate psychiatric and/or court determinations of incompetence by means of field investigations to arrive at independent determinations of whether adult VA beneficiaries have the mental capacity to handle their own funds.● Timely with evaluating and updating Quality Review work items. Diligently reviewed the Fiduciary knowledge-based intranet. Aware of and processed several Quality Review Work items and assignments.● Independently plans, conducts and investigations of large and varied financial entities having relationships and conducting transactions with VA Appointed Fiduciaries.● Prepared comprehensive and well-documented investigative reports, using computers and computer software applications. Key initiator of mandatory fiscal reviews of nearly 90% of the appointed fiduciaries. Clearly and effectively conveys information oral and written to Stakeholders. Actively listens to others and persuades others to accept recommendations. Works closely with and provides technical assistance to the Fiduciary Hub. instrumental in resolving more complexed cases.
