Programme Quality Manager - Future Small Suvs
CurrentConcept and delivery Quality Manager for future programmes. Defining Voice of the Customer into Order Cards for new programmes in order to define a sensitivity to trade vehicle attributes to an optimised customer proposition. Defining and managing high sensitivity needs states as well as clear hygiene expectations. Model allows clear market risk against decision making in early phases so company is eyes open at launch for likely market feedback.Managing a team within an Agile framework to deliver both reliability and customer satisfaction confidence into the product. Defined methodology against DFMEA/DRBFM principles for reliability and attribute requirements management / risk reporting against customer satisfaction.Deep dive of Quality Critical requirements in delivery framework against multiple stakeholders in order to protect robust gateway delivery for programme, as part of a holistic Quality Management system.Recreation of external customer surveys to align with global third party surveys (such as JD Power) with clear responsibility for each question set to improve both reactive (in market) quality and drive learning into new programmes ahead of launch.