Daniel Beaney Email & Phone Number

Newcastle Upon Type, GB

Windsor, England, GB

Windsor, England, GB

Windsor, England, GB

• Manage the overall Operation within Social Housing in the South region, including 13 Service and Repair Contracts and 16 Installation Contracts, serving in excess of 80k properties, with turnover exceeding £15 million.
• Managing an overall hierarchy structure of over 160 people consisting of direct labour and contracted engineers and managers.
• Creating and driving the correct safety behaviours throughout the Management teams and Safety Representatives to work towards an incident free workplace.
• Ensuring all management structures are customer focused so we always do what's right for the customer.
• Building and maintaining Operational Excellence, being the best in what we do. Making sure we learn from both good and poor performing contracts, so we're continuously learning and improving.
• Engaging and empowering my team to strive to better themselves and always deliver to the best of their ability. Identify talent and providing learning and development opportunities where possible.

• Led, inspired and engaged my team in delivering high quality servicing, repair (S&R) and installation of central heating and other energy related products to clients. Drove optimal service delivery to provide industry.
• Managed engineers, managers and office staff, ensuring they delivered an outstanding experience at every touchpoint to over 7,000 residents.
• Used commercial acumen to successfully manage the P&L of £3 million contracts per annum.
• Managed performance to ensure delivery of multiple KPI’s and cost targets.
• Kept constant focus on processes and procedures to maximise performance and profitability, using innovation and creativity to drive improvements whilst keeping the customer at the heart of decision making.
• Established customer service standards that exceeded customer’s expectations.

• Duties included:
• Managed the general running of the office and the Administration staff, this included training new starters.
• Monitored, developed and drove performance levels of staff.
• Direct point of contact for clients, including complaint management.
• Liaised with customers to ensure any special requirements they had were identified and catered for.
• Identified and priced chargeable works; ran valuations and generated invoices for a number of contracts.

• In December 2013, an opportunity arose to develop myself further by taking a secondment as a Contract Delivery Manager looking after the Salisbury contract. During this period, I was also called upon to help mobilise.
• Mobilised new contracts in various locations including Leeds and Paragon.
• Turned around failing contracts in various locations for example, Haringey.
• Ran Salisbury contract whereby I managed both Administration staff and Engineers on patch, ensuring their productivity met both business and client requirements.
• Generated weekly and monthly reports for the client.
• Priced chargeable work and the generated monthly invoices. Ensured billing was up to date.

• After being recognised for my hard work and achievements, I secured an Office Manager position after only a few months of joining the company as an Office Administrator. Duties included:
• Managed the general running of the office and the Administration staff, this included training new starters.
• Monitored, developed and drove performance levels of staff.
• Direct point of contact for clients, including complaint management.
• Liaised with customers to ensure any special requirements they had were identified and catered for.
• Identified and priced chargeable works; ran valuations and generated invoices for a number of contracts.

Only person at this level to receive a PH Jones Jones’ award for my contribution to the company and changing client perceptions.