Daniel Bear Email & Phone Number

Litchfield Park, Az, Us

Phoenix, Arizona, United States

-Cisco Collaboration Engineer-Call Manager Administrator -Contact Center Engineer-MS Teams Administrator-SBC Administrator-ESXi practitioner -Cisco ISR 4400 Cube (SIP)-Oracle Session Router-Project Management-Change ManagementFacilitate bi-weekly agile sprint meetings, allocating team resources appropriately. Subject matter expert for Cisco Voice environment. Experience with upgrading Cisco Call Manager to Version 12.5 and Version 14.0. Manage… Show more -Cisco Collaboration Engineer-Call Manager Administrator -Contact Center Engineer-MS Teams Administrator-SBC Administrator-ESXi practitioner -Cisco ISR 4400 Cube (SIP)-Oracle Session Router-Project Management-Change ManagementFacilitate bi-weekly agile sprint meetings, allocating team resources appropriately. Subject matter expert for Cisco Voice environment. Experience with upgrading Cisco Call Manager to Version 12.5 and Version 14.0. Manage Audiocode SBC's and implemented Oracle Session Router into Contact Center environment. Three years of project experience from Scope to Delivery as well as operating in a break-fix environment. Show less

-Cisco Call Manager Administrator-Perform Moves Adds and Changes daily within CUCM, Unity, UCCE.-Perform cross-connects and terminate network jacks.-Complete Requests and Incidents using the ServiceNow platform-Participate in daily Agile stand-up meetings-Build and install Cisco VoIP phones both physical and virtual (Jabber)-Microsoft Teams Calling Administrator-Practicing Scrum Master

Phoenix, Arizona Area

-Control-M job flow monitoring and after hours job handling.-Using Service-Now to track incidents and ensure issues are being resolved by respective SLA times.-Physical walk down of machine rooms to investigate server health.-HP NNMI monitoring to investigate layer 2 topology of down nodes. -Setting up Cisco Webex bridge for command center to resolve critical issues.-Participate in monthly team meetings to discuss issues and important job level items.-Act as back up Help… Show more -Control-M job flow monitoring and after hours job handling.-Using Service-Now to track incidents and ensure issues are being resolved by respective SLA times.-Physical walk down of machine rooms to investigate server health.-HP NNMI monitoring to investigate layer 2 topology of down nodes. -Setting up Cisco Webex bridge for command center to resolve critical issues.-Participate in monthly team meetings to discuss issues and important job level items.-Act as back up Help Desk, resetting passwords in active directory and other common help desk issues.-Resolve Help Desk calls within a timely fashion. Show less

Tempe, Arizona

• Work in a 24X7 Network Operations Center, and work under SLA to help clients achieve stability in their IT infrastructure. • Receive inbound calls to open incidents, help investigate or provide status updates upon client requests.• Follow company procedures and provide value feedback using NOC tools. • Service-Now experience updating, resolving, and creating tickets for inbound alarms. • Create repair tickets with carriers (AT&T, Verizon) to diagnose network interruptions and… Show more • Work in a 24X7 Network Operations Center, and work under SLA to help clients achieve stability in their IT infrastructure. • Receive inbound calls to open incidents, help investigate or provide status updates upon client requests.• Follow company procedures and provide value feedback using NOC tools. • Service-Now experience updating, resolving, and creating tickets for inbound alarms. • Create repair tickets with carriers (AT&T, Verizon) to diagnose network interruptions and follow up until resolution. •. Investigate security alerts received with Cisco IPS, IDS and Firewalls. Monitor firewalls for failovers as well as router and switches. • Remote Desktop Connection to client environments to access Windows Servers and VCenter to troubleshoot alarms.• Logs accurately providing updates and documents all actions taken within the ticketing system. Show less

Phoenix, Arizona Area

3 years of experience in leading a crew of 4 solar installers.Ensured solar projects were being completed to company and industry standards.Four years of customer service experience in the field.Installed residential solar equipment to industry specifications and code.Conducted on the job training to employees and ensured a safe work environment.

Master Of Business Administration - Mba, Information Technology Management

Bachelor Of Science - Business Administration, Information Technology Management

Understanding and demonstrating proficiency in business management principles. Combining business strategies and leadership skills.

Associate Of Applied Science, Networking Technology: Cisco, Information Technology

The Associate in Applied Science (AAS) in Networking Technology: Cisco provides training for a supervisory position working with Cisco.