Supporting key projects and stakeholders around the business, to enhance the driver experience, increase retention and improve process. Excited for the challenge ahead!

Accountable for the Recruitment, On-Boarding, Training, Learning & Development in the 'At Your Service' Customer Centre in Peterborough. The key function of my role is to help our Operations Team manage the contact centre, to achieve outstanding results in customer service, whilst running our in-house succession planning program to create our future leaders. I set strategic goals to help the business thrive, whilst mentoring, coaching and supporting those around me. To date, we… Show more Accountable for the Recruitment, On-Boarding, Training, Learning & Development in the 'At Your Service' Customer Centre in Peterborough. The key function of my role is to help our Operations Team manage the contact centre, to achieve outstanding results in customer service, whilst running our in-house succession planning program to create our future leaders. I set strategic goals to help the business thrive, whilst mentoring, coaching and supporting those around me. To date, we have seen 8 talented Advisors flourish in to competent and confident AYS Team Managers, following the journey along our 'Great Place To Grow' roadmap. Show less