Allpoint is the largest surcharge free withdrawal & deposit ATM network in the US, supporting customers representing several of the top 20 banks and financial technology companies in North AmericaProduct level oversight of digital assets such as LocatorSearch web locator and API, mobile application, deposits, cardless cash, dynamic currency conversation (DCC), billing processes, location analysis and reportingCollected requirements and lead offshore development team to release a new React Native mobile responsive, WCAG compliant web locator & REST JSON formatted API with multiple endpoints. Managed Allpoint Fintech revenue channel. Forecast analysis, renewal tracking, contract negotiation

Product team member working closely with sales, operations and technology to support and launch value-driven enhancements to current and new product offeringsResponsible for network analysis and reporting, data collection and invoice creation of over $10M in monthly billable revenueOversaw operational implementation to onboard and bill new customers, products and service offerings

National account manager for over 3,500 retail ATMs - key clients: Target, Carnival Cruise Lines, Walgreens & CVSPreformed under pressure with little margin for error to ensure that customer strategic business goals were met. Helped to build and strengthen company relationships in order to increase profitability and customer loyaltyPreformed under pressure with little margin for error to ensure that customer strategic business goals are met, helped to build and strengthen company relationships in order to increase profitability and customer loyalty

Hired to assist a team of ATM Services Managers in daily operational duties including scheduling of add/move/change activities for national turn key customers and maintain all related Great Plains tickets and invoicingPromoted to Service Manager after one year where duties included managing the customer relationship, carrying out the operational needs of the customer in adherence to the contractual agreement, and performing various reporting metrics

Provided data analysis, enrichment and interpretation services to an international property development located in NicaraguaGuided implementation of Micros accounting software that linked departments together to improve efficiencies.Found qualitative data to support quantitative analysis for utility billing procedures, pest control logistics and new amenities packages

Performed as audio, light and stage engineer for theatrical and concert productions at the Sarah Graham Kenan Auditorium and Cultural Arts Departments for recitals and theatrics Guided the ITSD department in operating audio/video media for in-class and mobile sound systems, recording audio and video for important speakers on campus, Board of Trustee meetings and Dean of university events