Daniel Belanger Email & Phone Number

Charlton, MA, US

Rochester, NY, US

Sturbridge, MA, US

• Manage & maintain entirety of IT infrastructureo Network (physical & logical), Microsoft 365, Azure, servers (physical & virtual), internal applications, cisco VOIP telephony system, Sophos email gateway & anti-virus
• Review current infrastructure and make improvement plans for cost savings and better suited solutions for Venture needs; implement when appropriate
• Create fiscal IT budget & technology plan, make changes accordingly
• Manage software subscriptions & vendor relationships
• Research and implement Veeam B&R to replace Datto backup appliance
• Lead technical resource for entire agency

Sturbridge, MA, US

• Receive and troubleshoot IT support requests via Spiceworks for 700 employees across 45 sites
• Setup, deploy & maintain host servers and VMs using VMWare ESXi
• Setup and modify users/GPOs/DHCP/DNS in Active Directory/Exchange and Azure/Microsoft 365
• Setup users with necessary accounts, permissions, software and hardware as necessary
• Monitor and evaluate potentially malicious inbound/outbound email traffic using Sophos Cloud email security
• Maintain/restore backups with Datto backup appliance

Round Rock, Texas, US

• Time & Materials/Auto Hotkey Development/T&M Reporting
• Efficiently manage multiple work queues
• Quote customers that are off contract
• Handle customer emails/phone calls
• Database configuration & maintenance
• Develop programs and applications to assist in the day-to-day work of the team (customer service globally)

Round Rock, Texas, US

• AutoHotkey Developer:
• establishing a detailed program specification through discussion with BU leads;
• clarifying what actions the program is intended to perform;
• breaking down program specification into its simplest elements and translating this logic into AutoHotkey programming language;
• devising possible solutions to anticipated problems;
• combining all elements of the program design and testing it;

Round Rock, Texas, US

• Efficiently manage multiple work queues
• Create part orders for customer with failed equipment on their storage arrays
• Directly communicate with customer via email or telephone to collaborate before sending part
• Handle time sensitive customer requests
• Analyze logs supplied by the customer to indentify failed hard drives
• Making sure customer satisfaction and expectations stay very high

• Entered data for daily shipments
• Managed communications with third party companies via email and telephone
• Maintain/run office in manager/supervisors absence