Daniel Belanger Email & Phone Number

Charlton, Ma, Us

Rochester, Ny, Us

Sturbridge, Ma, Us

• Manage & maintain entirety of IT infrastructureo Network (physical & logical), Microsoft 365, Azure, servers (physical & virtual), internal applications, cisco VOIP telephony system, Sophos email gateway & anti-virus• Review current infrastructure and make improvement plans for cost savings and better suited solutions for Venture needs; implement when appropriate• Create fiscal IT budget & technology plan, make changes accordingly• Manage software subscriptions & vendor relationships• Research and implement Veeam B&R to replace Datto backup appliance• Lead technical resource for entire agency• Create PowerShell scripts to assist with repetitive duties where applicable• Sys Admin, Network Admin, Microsoft 365 Admin, Exchange Admin, Help Desk Manager• Supervise & mentor IT Technician

Sturbridge, Ma, Us

• Receive and troubleshoot IT support requests via Spiceworks for 700 employees across 45 sites• Setup, deploy & maintain host servers and VMs using VMWare ESXi• Setup and modify users/GPOs/DHCP/DNS in Active Directory/Exchange and Azure/Microsoft 365• Setup users with necessary accounts, permissions, software and hardware as necessary• Monitor and evaluate potentially malicious inbound/outbound email traffic using Sophos Cloud email security• Maintain/restore backups with Datto backup appliance• Utilize Sophos Phish threat training campaigns to raise user knowledge and awareness for cyber threats and online security• Create and maintain VPN tunnel connectivity for spokes back to the Hub main office via SonicWall firewalls• Install and maintain Ubiquiti networking equipment at Ventures main location, group homes and branch offices• Cable management in server rooms and offices in group homes, branch offices• Create and maintain golden images using Microsoft deployment toolkit (MDT)• Maintain hardware inventory using asset tracking system• Configure user profiles, desk phones, and Voicemails via Cisco Call Manager and Cisco Unity Connection

Round Rock, Texas, Us

Time & Materials/Auto Hotkey Development/T&M Reporting•Efficiently manage multiple work queues•Quote customers that are off contract•Handle customer emails/phone calls•Database configuration & maintenance•Develop programs and applications to assist in the day-to-day work of the team (customer service globally)•Create quarterly reports to reflect the successes in:•Quoting and billing off-contract customers•Cost avoidances due to quoting•Streamlined process’ using custom developed applications•Built and maintained an invoice and billing application to reflect/log work done on service requests for billing purposes

Round Rock, Texas, Us

AutoHotkey Developer:• establishing a detailed program specification through discussion with BU leads;• clarifying what actions the program is intended to perform;• breaking down program specification into its simplest elements and translating this logic into AutoHotkey programming language;• devising possible solutions to anticipated problems;• combining all elements of the program design and testing it;• testing sample data-sets to check that output from the program works as intended;• conducting testing and installing the program into production;• reacting to problems and correcting the program as necessary;• evaluating and increasing the program's effectiveness;• adapting the program to new requirements, as necessary;• conducting user-acceptance testing to ensure the program can be used easily, quickly and accurately;• writing detailed documentation for the operation of the program by users;• consulting language docs and technical forums to learn new ways to develop programs and maintain existing skills and knowledge.T&M Reporting:• Weekly reports of ‘aged’ SRs for billing separated by status and gathered from data in OBIEE database;• Weekly/bi-weekly reports to/from our Unisys liaison for work done by Unisys that we require for billing purposes;• Quarterly reports on all billing activity from quarter. Total invoiced, overrides, and invoices paid from the previous quarter. Separated by location;• Keep up with all data entered into billing application to assure uniformity and data integrity across regions/billing admins;• Create/adjust personal AutoHotkey scripts for needs to complete job in more timely/consistent manner;• Answer general questions regarding process from T&M team members.• Assist is implementation/creation of processes.T&M database configuration & Maintenance• Create data table(s) in SQL for needs to

Round Rock, Texas, Us

Efficiently manage multiple work queues•Create part orders for customer with failed equipment on their storage arrays•Directly communicate with customer via email or telephone to collaborate before sending part•Handle time sensitive customer requests•Analyze logs supplied by the customer to indentify failed hard drives•Making sure customer satisfaction and expectations stay very high

Entered data for daily shipments•Managed communications with third party companies via email and telephone•Maintain/run office in manager/supervisors absence