Daniel Bell Email and Phone Number

• Primary customer support for Parkland Trading Floor Clients and all trading floor applications (Thomson Reuters software, Bloomberg, and MS products); specialized knowledge in Parkland Traders infrastructure, data access and real-time market data applications globally.• Troubleshoot and resolve various issues with networked workstations, printers, and distributed applications on a TCP/IP based Ethernet/Cisco Wireless network. Remote via Bomgar• Active Directory admin including password resets, group policy, new account set ups, OU Access• Support Houston area office including executive support at the corporate locations• Queue coordinator for Service now Ticketing system.• Network Support, Update Cisco Meraki Firewall, Switches, and upgrade to Fiber

• Desktop/Laptop management local and remote, Teams• Image Dell Laptops and Desktops using SCCM• Support the US North 48 and Canada Clients for departure. • Deployed clients from WIN 7 to WIN 10 PC’s • Installed and serviced desktop computers, workstations, telephones, and printers.• Active Directory admin including password resets, group policy, new account set ups, OU Access• Support all pipelines applications

• Desktop/Laptop management local and remote, Teams• Imaged Dell Laptops and Desktops for company standards • Migrated clients from WIN 7 to WIN 10• I oversaw Windows 10 and Office365 rollouts at all locations and inventoried end of life hardware• Sustained US and Canada Clients for migration• Assisted clients with all Office365 migrations • Active Directory admin including password resets, group policy, new account set ups, OU Access• SME support for AutoCAD, Civil 3D, ArcGIS Desktop, Design Review, Pro Max 3.1, Service Now.

• Desktop/Laptop management local and remote, Bomgar• Responsible for Windows 10 and Office365 rollouts at all locations and inventoried end of life hardware• SCCM WIN10 Image of Dell Laptops, Tablet, and Surface• Laptop, Desktop and Workstation Configuration, imaging and hardware testing using SCCM• Migrate new mail to client’s cell phone, tablets, laptop, and desktop• Support Houston area office including executive support at the corporate locations• Customer support with upgrade, data transfer, configure printers

• Active Directory admin including password resets, group policy, new account set ups, OU access• SME support for AutoCAD, Civil 3D, ArcGIS Desktop, Design Review, Pro Max 3.1• Migration tools SCCM and PowerShell ticketing system Service Desk Now• Support Houston area office including executive support at the corporate locations• Desktop/Laptop management local and remote, Bomgar• Migrate new mail to client’s cell phone, tablets, laptop, and desktop• Responsible for Windows 10 and Office365 rollouts at all locations and inventoried end of life hardware.

• Active Directory admin including password resets, group policy, new account set ups, OU access• Desktop/Laptop management local and remote, TeamViewer• Support Houston area office including executive support at the corporate locations• Troubleshot Network connectivity including Juniper VPN software and WIFI and to responded network and system security alerts, performing updates, virus removal, or system reimaging• Assist in the relocation of the corporate office.• Supported all local and remote worldwide user community• SME support for AutoCAD, Civil 3D, ArcGIS Desktop, Design Review, Pro Max 3.1

MSOffice365 Migration Analyst • Merger between Safway and Brand • 100% travel for the North 48 migration• Active Directory admin including password resets, group policy, new account set ups, OU access• Desktop/Laptop management local and remote, Bomgar• Migrate new mail to client’s cell phone, tablets, laptop, and desktop• Move client’s pc from Safway domain to Brand’s domain• Next day bubble after migration, setup VPN and printers.• Migration tools SCCM and PowerShell

IT Infrastructure Engineer• Support Houston area office including executive support at the corporate locations• Responsible for Windows 10 and Office365 rollouts at all locations and inventoried end of life hardware.• Active Directory admin including password resets, group policy, new account set ups, OU access• Troubleshot Network connectivity including Juniper VPN software and WIFI and to responded network and system security alerts, performing updates, virus removal, or system reimaging• Queue coordinator for Ticketing system.• Laptop, Desktop and Workstation Configuration, imaging and hardware testing using SCCM• Troubleshoot and resolve various issues with networked workstations, printers, Cisco IP Phone systems, and distributed applications on a TCP/IP based Ethernet/Cisco Wireless network.

• Primary technical analyst for Coldwell Bankers and Zip Reality; supported all remote field sites in Houston & Austin, including executives.• Desktop/Laptop management local and remote, LANDesk• Responsible for Windows 10 and Office365 rollouts at all locations and inventoried end of life hardware.• Active Directory admin including password resets, group policy, new account set ups, OU access• Queue coordinator for Heat Ticketing system.• Managed pick up, delivery of equipment to regional offices, setting up systems (connecting monitors and accessories, software installation, configurations), formatting, removing hard drives, performing basic diagnostic activities (using simple software tools) and verifying warranty information.• Managed Cisco IP Phone systems, security cameras, and peripheral hardware.• Troubleshot Network connectivity including Juniper VPN software and WIFI and to responded network and system security alerts, performing updates, virus removal, or system reimaging with SCCM• Administration of VDI environment, VMware, Dell Wyse, Citrix XenDesktop

Support Shell Trading - North America - Europe - Asia Pacific

• Manage and maintain system network, Cisco IP phones, EAG Aruba wireless network• Empirum for imaging; Bomgar, Empirum-PC, and Remote Desktop for accessing desktops and laptops• Cisco CUPC and Cisco Unified CM Console for Cisco IP Phone systems• AutoCAD 2010, 2009, 2008 Civil 3D, ArcGIS Desktop, Design Review, Pro Max 3.1,• Manage and maintain anti- virus, spyware, using McAfee, Malwarebyte• Phone support for all of our clients

• Manage and maintain system network, Cisco IP phones, Air Fortress wireless network.• Install network cabinets, switches, and routers.• Manage and maintain corporate images for desktops and laptops using Ghost 8.0• SMS and LANDesk for pushing group updates and packages.• Customer support for 200 clients, including executives in office and home support.• Support executive meeting, conferences, and WebEx.• Manage and schedule all office moves.• Manage and maintain anti- virus, spyware, using McAfee.• Purchase all computers, network, printers, phones, scanners, and supplies.• Technical support for remote locations: Jacobs Engineering, Shaw Engineering, Dow Center, UK location, and KBR.• Active Directory – add accounts to Exchanged, reset /unlock user accounts, add and delete computer for domain and OU.

Senior Network & Infrastructure Technician with 20+ years of diversified experience in the oil and gas industry. Background includes network operations, software development, desktop support and training. Possesses strong problem solving and analytical skills, and is effective in determining customer needs. Ability to learn and apply what is learned in a timely manner. Excellent communications skills including written, verbal and interpersonal.