AZCWR the best place to practice Cyber Security.

Experience:Arizona Department of Revenue: IT Division 07/2013-02/2016 Desktop Support Engineer C3Team Lead, for iNovah Cashier Applications,also received Extra Mile Award for it, wrote scripts, resolved complex issues, implemented and installed troubleshoot and repair HP, Lenovo, Desktop and Laptop, Wireless, VPN, Printers, Network LAN TCP/IP ,PING,NETSTAT,DHCP,DNS,NSLOOKUP, switching and cablingMap Drivers, install Verizon Air Card, Black shield Token, and Cisco Any Connect,PANGP Palo Altos network Global ProtectWipe Hard Drive and Re-image Windows 7, install McAfee Safe Boot, McAfee ePO and Symantec Anti-Virus,Deploy PC’s to new and existing users, insure all software’s, Printers, map Drives are in working condition Wrote Script that resulted in expedition of PC’s deployment and shortened HEAT tickets repair time significantly Remote into users using Dame Ware software, Troubleshoot and repair Safe boot issues, and modify Active Directory.Upgrade Firm-Ware and program HP Scanners 8500 and Printers, for users to scan documents into folders or E-mail, by configuring security settings of LDAP, Kerberos,Windows and adding new users to the access list Install successfully complex applications such as UFT= Unified Functional Testing, On Desktops and Virtual Server, Oracle Client and Arc GIS

• Software: stage new PC by installing Anti-Virus McAfee Safeboot encryptions; add administration rights; add PC to Honeywell domain; installed different programs such as MS Office, Visio, Oracle, EWI, LTDS• Installed and set up VPN, Cisco any connect, Lync 2010, Remote Access LANDesk, Registry fix, Re-image, Refresh, Redeploy OS, Data transfer/Migrate, System restore, VeriSign, Certificate instillation.• Hardware: troubleshoot using Dell diagnostic tools: replace Mother Board L.C.D., Hard Drive, memory RAM, CMOS Battery, CD/DVD Player, NIC card, CPU, Memory Ram, power supply. • Repair: printer and VPN errors. Use Remedy Ticketing System.

• Technical Support: for small businesses; some of which included: law firms, print shops, realtors, preschools and several private cliental • Technical Maintenance: Remotely performed weekly schedule preventive maintenance, such as event viewer, clean up defrag, and registry clean ups. • Supported several Windows, including XP, Vista, and W7, server/workstations and laptops.• Troubleshoot and Repair: client computers, reinstall operating system, data recovery, data transfer using Hard Drive Enclosure and/or Cable Data Link.• On site: network setup, installation, troubleshoots and repair router / switches.