Daniel Bence Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Customer Success Manager - Servian Managed Services

Sydney, Australia

Daniel is a technical services delivery manager for ASG's Enterprise Analytic Practice.In this capacity Daniel delivers project and managed services primarily associated with Oracle's Enterprise Performance Management Suite (EPM).Daniel is the Technical Architect for Qantas’ Financial Reporting and Planning (FRAP) environment team. The ASG Qantas FRAP environment team provides environment managed services across Qantas’ Oracle Enterprise Performance Management (EPM) environments.The team delivers a highly responsive and agile service across Qantas’ non-production “project” environments as well as a stable and reliable production environment. The services provided include: • Technical architecture;• Product installation and configuration management;• Incident and problem management;• Service request and change management; and• Single point of contact for vendor management;During this period the Qantas' finance organisation and systems have undergone significant transformation through the execution of a number of high profile technology projects and initiatives. The FRAP environment team have provided the high performance saleable platform upon which these transformation initiatives have been undertaken.

Hong Kong

Daniel worked at IDS Group Ltd. on the ambitious and successful technology program, which implemented the Enterprise Resource Planning (ERP) JDEdwards EnterpriseOne application, and associated Oracle data warehouse, throughout their Asia Pacific operations.Daniel’s primary focus during this period was the design, development, implementation and maintenance of the enterprise Oracle data warehouse. The data warehouse subject areas include sales, inventory, accounts receivable, accounts payable, and finance. The data warehouse was deployed alongside the Oracle Hyperion System9 Business Intelligence (BI) toolset, and Hyperion Financial Management (HFM) financial consolidation application. Daniel’s specific responsibilities:• Recruit and manage a team of software development and implementation professionals to achieve corporate IT initiatives and projects;• Periodic management of external technical consultants;• Prioritize and schedule ongoing maintenance, technical support, and enhancement of the regional deployments of the company’s enterprise applications and associated data interfaces;• Manage the technical design, development approach, and implementation methodologies adopted for corporate IT initiatives and projects;• Liaise with vendors on commercial and contractual issues, and;• Ensure compliance to corporate IT policies and procedures.