Customer Experience Manager
CurrentManager of a busy betting office in Leeds responsible for making sure our customers have a great experience. I manage a team of Assistants working various shifts and like to lead by example to ensure they are performing well, understand their roles and that we are hitting set targets. I have a range of responsibilities to ensure the betting shop is open on time, kept clean and tidy, run efficiently, customers are happy and staff are adhering to the required standards. My responsibilities include: • Day to day management of the betting office.• Staff management, setting objectives and conducting annual appraisals.• Team meetings, debriefs and monitoring team targets.• Serving customers in a polite and professional manner.• Building great customer relationships to ensure they return to our betting office.• Financial responsibilities to include; managing tills, cashing up and taking the money to the bank.