Senior Unified Communication Engineer
Current Designed, Implemented and Managed Cisco Unified Communications Solutions which covers Cisco Unified Communication Manager, Cisco Unity connection, Unity Express, Call Manager Express, Unified Contact Center Express, IM and Presence, Cisco Paging Server, Voice Gateways, Cisco Jabber Over VPN and Expressways, Survivable Remote Site Telephony (SRST), Cisco Webex Control Hub, Call recording Server. Deployed Cisco Voice Solution servers on Cisco UCS Hardware (VMware ESXi) Installed and Configured Cisco Telepresence/Video Conference Units, Cisco Wallboard and Cisco Webex DX80. Created various UCCX scripts using the Java-based UCCX Script Editor for Clients with HTTP triggering and DB integration. Configurated and troubleshoot Ericsson's Class-V switch - This is responsible for customer ISDN/E1 connections and STM-1 connections to MOC. Maintain and Configure TELES C5 Soft switch – provides Centrex, call center and SIP TRUNK connection to all Customers. Configure and Maintain E-FAX Servers. Debugging and Tracing Calls/SIP Packets to troubleshoot customers/vendor/resellers issue and provide the appropriate solution to resolve their issue immediately. Provided Level 2 and Level 3 support for our NOC Team Leaders and Engineers. Managed and lead the UC team to deploy the Voice solution as per the customer requirement within the provided deadline date. Responsible for testing and enforcing general IT Security practices – perimeter & segment controls, standards, policies and procedures. Provided training to new employees and to get them UpToDate with the latest UC products Worked on Projects such as Mercedes-Benz Kuwait, Al Mulla Group and so on
