Daniel Bent Email & Phone Number

Charlotte, NC, US

San Francisco, California, US

· As a Senior Systems Engineer (P3) with the Technology Major Incident Management team, was responsible for the production support environment by providing leadership, resource coordination and performing escalations.· Ensured optimum availability is achieved and provided for our external customers and internal partners through the effective use of.

San Francisco, California, US

Be a central point of contact for security master and pricing related issues. Provide hands-on application support for Security Master and Pricing systems. Develop automated solutions and tasks for the support dashboard. Work closely with middle office business partners to analyze and resolve issues and inquiries. Provide high level support to the business.

Paddington, London, GB

Provide level 2/level 3 support for all products currently in production and test environments. Help maintain multi-node servers and ensure ability for the servers to move from a DR environment to a Production environment in as little time as possible. A main resource for deploying environment upgrades and application upgrades to both the test and.

Murray, UT, US

Professional ExperienceIHC, West Valley City, UTOctober, 2014 - PresentApplication Support Analyst Level 2 (1-2 year contract)Taken lead contractor position on the HELP1/Tandem support teamDo periodic and daily application tests to ensure functionality.Provide Level 2 support for HELP1/Tandem clinical products that are both internal facing and external.

Gogarburn, GB

I mantain and update the connections to the databases that hold vital information for a suit of 16+ internal tools and publication sources. We also do periodic application tests to make sure that the applications under our care are working properly. When needed our team also helps with disaster recovery drills for the USA servers and the data stored on.

Provided technical assistance with the debt collection software being offered by DAKCS. I also did trouble shooting and programming for more serious problems that arose with the software. I was instrumental in setting up a general knowledge document for training purposes as well as updating out of date support documents to better coincide with the best.

I tested and employed troubleshooting techniques to make sure that the product being tested met the standards that our customers demanded of the software. I also helped develop an in house testing platform for which the testing department could be more efficient and effective in the software testing process. In addition I helped the testing department.

I was responsible for periodic training schedules and work schedules for all of the cooks and staff of the kitchen. Took management courses offered by the company. Reduced kitchen product waste from 30 percent to 21 percent. Was also instrumental in stream lining food preparation procedures and ordering practices. The kitchen achieved more perfect company.

I cleaned the executive buildings as well as the NASA classified buildings on plant. I was also instrumental in implementing a scheduled training course based on the computer to keep people in the department knowledgable about safety concerns, ongoing NASA certifications, and operations issues. As part of my business classes, I proposed and implemented.