Builder of teams and technology. Responsible for crafting, building, and delivering the vision for digital transformation across the entire tech stack at Smartlink. Improving efficiencies and driving down costs through thoughtful, deliberate, and impactful changes.

Lead department of 20+ Managers and multi-tiered Engineers across a variety of sub-teams and disciplines.Identify, architect, & lead implementation & maintenance of internal networking, telecom, & systems related projects for organization of 4000 across multiple multinational locations.Maintain & continually improve hardware/software stack consisting of, but not limited to: 2.5M minutes/month telecom system, 140+ virtualized servers, 3000+ endpoints, complex LAN/WAN network infrastructure, various cloud applications, audio/visual systems, and physical security.Serve as lead for all technology related components for office expansions working in conjunction with a team of internal & external team leaders & subject matter experts.Forecast & manage $6M+ departmental budget.Serve as Senior Administrator/Engineer for complex problems related to all internal infrastructure.Manage senior business stakeholders’ expectations & collaborate to identify & implement business critical needs.Design, develop, & implement processes & procedures to increase efficiencies & maintain compliance with various industry standards & regulations.Research industry trends & standards to ensure organization is current & forward thinking in all aspects of technology.

Managed growing team of Network & System Administrators to scale with company growth approaching 900 employees.Architected new hardware stack for increasing amount of internal virtualized servers.Developed & maintained all related documentation & policies for regulatory compliance as it related to IT infrastructure.Was responsible for budgeting of projects & related items & tracking spend throughout year.

Managed team of Network Administrators responsible for ensuring overall success & well-being of internal systems.Lead expansion of all infrastructure for organization of 700 users.Worked closely with various departments to identify & address issues impacting users.Served as interim-manager for Helpdesk department to ensure white glove support for all users was maintained during position vacancy.Conducted various full-cycle pilot initiatives across organization with emerging technologies (call center specific).Deployed Single Sign On technology company wide to ensure security of all internal applications & increase ease of use for users.

Designed/implemented all LAN/WAN network architecture for organization of 350.Served as lead for all telecom systems & contact center applications.Procured all hardware & software related to network infrastructure.Served as escalation point for Helpdesk staff dealing with complex problems.Led technical expansion of new physical offices across organization.