Daniel Bernea Email & Phone Number

Bucharest, Romania

Bucureşti, România

• Addressed a range of technical issues, from PCs to hardware, software, mobile and and IoT Devices• Served as the go-to person for IT technical support, tackling any technical hiccups that popped up in the company.• Took charge of resolving and updating tickets received on the IT HelpDesk, ensuring a smooth flow of solutions.• Managed email operations, including creating accounts, setting up distros and aliases, and handling user support for archives.• Provided support to both on-site and remote users, making sure everyone felt connected and supported. (for Windows/iOS/Linux users)• Kept things organized on the inventory front, making sure everything was accounted for and in order.• Performed basic Servers and Switches configuration and maintenance• Handled the procurement of IT equipment, such as laptops, PCs, printers, and accessories, ensuring the company had the tools it needed.• Worked with Azure AD, Exchange Admin Environment, Jira/Confluence/Bitbucket/BackOffice, different Antivirus Systems• Networking and VPN Troubleshooting• VMware and Virtualization

Bucureşti, România

Resolved various technical problems ranging from PC’s, hardware, software, network printers;• IT technical support – first point of contact for any technical issue in the company;• Troubleshoot user accounts, creation, deletion, permissions on the file server, password change/reset;• Solve and updated tickets received on IT HelpDesk;• Email: Create email accounts, distros, aliases, archives user support;• Support for remote users;• Inventory, monthly and yearly cleanup;• Purchase IT small equipment’s (laptops, PCs, printers, accessories).

Bucureşti, România

Understanding company products, Routing KPIs, internal systems and links with serviced departments- Troubleshoot the issues reported by the Nobel customers/other companies;- Equipment monitoring and escalation to the appropriate support department, hierarchically- Servicing Retail and Carrier departments in meeting the SLAs based on established product KPIs (adjusting route quality and cost to the desired standards, matching agreed response times)- Responsible to maintain a high quality level for the calls received and the tickets handled;- Be involved in developing procedures for all the activities related to NOC and Routing Departments and shift handover;- Opening / Solving / Following-up on Inbound/Outbound trouble tickets resulted from the daily Carrier business- Accommodating carrier capacity requests in collaboration with Switching- Providing backup on Inbound/Outbound price lists for the daily Carrier business

Bucureşti, România

Bucureşti, România

Bucureşti, România

Zona Metropolitană București