Product Owner at Advance Partners

• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.• Improve systems by studying current practices; and designing modifications with IT developers.• Provide training and support material for the sales team concerning our systems, and product offerings.• Provide pre-sales technical assistance and product education to new and prospective clients.• Establish new, and maintain existing relationships with customers.• Coaches and develops team members with areas of accountability in customer service, payroll, and technical support.• Partners with internal and external vendors to broaden our product line, and to diversify what weare able to offer to our clients.• Maintain user confidence and protect operations by keeping information confidential.• Monitors project progress by tracking activity; resolving problems; publishing progress reports, and recommending appropriate actions.• Manages the payroll and invoice processes for new clients including data clean-up, tax set-up, deductions, and invoicing of clients.• Resolve current client issues regarding software, integrations, processes, and procedures.• Review external clients product demands, develops project plans and ensures that implementations are completed on time, within budget, and meet our clients expectations

• Directed all recruiting and hiring in four-market area of Cleveland, Akron, Toledo, and Pittsburgh for skilled tradesmen, sales reps, recruiters, and general laborers.• Worked with management in multiple locations to implement corporate policies and procedures.• Handled all employee relations in a four-market area.• Processed all payrolls on a weekly basis and handled all payroll disputes for over 650 employees across a four-market area.• Managed a team of eight staffing professionals on daily basis.• Responsible for all unemployment claims within the district.• Lowered our workers compensation rate by implementing new safety standards, and by conducting OSHA 10-hr & 30hr safety courses.

• Directed all activities for 129 client portfolio in the areas of 401k, health insurance, payroll, and invoicing.• Managed a team of five with areas of accountability including customer service, staffing, and payroll.• Accountable for all daily office administrative activities, inclusive of recruiting, training, payroll, and labor logistics.• Responsible for all unemployment claims.• Worked with management on developing a database of employees based on employee skill sets for tracking purposes.