I recently worked as a Customer Consultant at The Body Shop! My job consisted of delivering a high standard of customer service by providing tailored product recommendations and expert advice! My ability to engage confidently with customers ensured they received a positive, authentic experience that met their unique skincare and beauty needs.I developed a deep understanding of The Body Shop’s products, ingredients (where and how they were sourced) and their benefits, allowing me to make informed suggestions based on each customer’s preferences and skin/body type depending on the product they were looking for. I created meaningful conversations with customers, helping them feel supported and valued - I received numerous positive reviews and feedback from customers. My focus was offering my personal recommendations ensuring their shopping experience was both genuine and fulfilling. I also contributed to maintaining a well-organised and visually appealing store by regularly replenishing stock.I was a key holder at the body shop meaning I am fully trained in till operations, opening and closing banking procedures, cash handling and daily financial tasks.I actively participated in The Body Shop’s ‘Learn It to Earn It’ program, staying up-to-date with product launches, seasonal promotions, and initiatives to provide the most relevant and knowledgeable service to customers! My ability to combine strong conversational skills with thorough product expertise made me a trusted advisor to customers, enhancing their overall shopping experience.