- Proficient in database management using Agent Box and skilled in diary management using Outlook.- Experienced in training, managing, and mentoring new sales team members, ensuring adherence to company procedures and state industry legislation.- Proven ability to monitor KPIs and implement the Market Buy system for sales campaigns.- Successfully executed Anywhere Auctions during the COVID-19 period.- Conducted weekly and monthly meetings, as well as one-on-one sessions.- Maintained strong client relationships through regular communication, weekly reports, marketing updates, and market insights.- Proficient in preparing Comparative Market Analyses (CMAs) and managing project submissions and off-the-plan sales campaigns.- Skilled in vendor and purchaser management, as well as running residential sales campaigns.- Flexible in supporting auction events and closing off sales campaigns.- Demonstrated capabilities in covering administrative and marketing duties during staff absences, including content generation for eDMs, social media, websites, and traditional marketing channels.

Source new business to grow the current data base.- Provide quotes and secure bookings for residential homes.- Provide tenders for commercial property inspections on a small and large scale.- Proof over and provide reports for clients on their inspections.- Maintain accounts in Xero.- Assist with marketing for online blogs and The Home Show.- Support projects division with their Victorian Government Contracts for the railwayremoval projects.- Conduct Audits of out quotes to secured bookings on a weekly basis for reportingpurpose.- OH&S committee.

- Achieved a 21% increase in the rent roll over a 12-month period by sourcing new business, implementing higher management, marketing, and letting fees.- Oversaw online marketing campaigns, collaborating with designers, copywriters, and photographers to create impactful print, online, and signage content.- Maintained regular communication with new landlords, providing updates and information.- Conducted thorough application assessments, vetting clients, and presenting high-value leads to clients.- Provided comprehensive support to property managers, leveraging 13 years of real estate expertise to guide conversations and share legislative knowledge.- Conducted detailed property inspections and created tenant entry/exit reports.- Achieved a >90% success rate in converting rental and sales appraisals to listings.- Assisted with various administrative tasks, including reception cover, statistical reporting, and market share reporting.- Facilitated open and private inspections.- Cultivated relationships with builders and accounting firms to foster business partnerships.- Demonstrated proficiency in database management.

- Led brand refresh initiatives, overseeing signage and marketing materials for HR.- Ensured compliance with OH&S standards, prioritizing workplace safety.- Proactively recruited top agents, leveraging marketing strategies and career nights to attract talent. Also managed recruitment process for new agents.- Administered employee contracts in alignment with industry standards and relevant labor laws.- Implemented new policies and procedures, including induction processes, virtual assistance, and operating systems. Provided training for new sales and administrative staff.- Fostered a culture of staff accountability through strategic leadership, conducting one-on-one sessions to address negotiation skills, personal development, client service, and meeting industry expectations. Set personalized KPIs, monitored progress, and provided training.- Conducted sales and property management meetings.- Managed cash flow in collaboration with the bookkeeper.- Facilitated communication between solicitors, vendors, purchasers, financial institutions, conveyancers, and solicitors to ensure smooth settlement handovers.- Organized and hosted quarterly awards and breakfast meetings.- Attended principal meetings at head office.

- Maintain customer database through scheduled contact- Process listing and sold files- Training and manage new sales team members in company procedure and relevant state industry legislation and regulations.- Train new administration team members in relevant areas ie: Marketing or ReceptionMARKETING: - organize and monitor social media marketing, internet marketing, visual For Sale / Auction Boards, photography, ad copy, brochures & videos- Responsible for reporting on monthly KPIs direct to senior management – trust account, cash flow, sales team results, monthly projections, WIP account, marketing invoicing- Facilitate professional development - Prepare weekly one on one info training season for sales team & directors- Monitor appraisal / listings and sales conversion rates – drive team performance through KPIs and one on one meetings, train in areas of concern, keep on track to hit daily, weekly, monthly goals.- Create new policy and procedures manuals for the company – “buyers”, “vendors” and “administration”- Liaise with Solicitors re deposits, contracts, settlements- Trust Accounting: daily, weekly and monthly balance for end of month reports for legislation purposes- Schedule meetings and appointments for the sales team and directors- “Off the plan sales for developers” Consistently achieved ambitious sales targets by effectively leading clients through the ‘Off the plan’ process.NEW BUSINESS MANAGERSales to Rentals – converting new landlords to the business and convert established landlords whom our sales team meet to come across and allow our property management team to manage their investmentproperty.Key Achievements2011 – Sales Support – Administrator of the Year – Barry Plant GroupBecame new Business Manager for sales to rentals, listing 94 properties in my first 12 months, 96 in the second and another 94 in the third year, it wasn’t until year four I listed over 100 with 117.

Assist both the sales team and director with their admin work overflow- Trust Accounting: two different trust account systems- Marketing for 4 offices: organize and monitor social media marketing, internet marketing, visual For Sale / Auction Boards, photography, ad copy, brochures- Maintain customer database through scheduled contact- Schedule meetings and appointments for the sales team and directors- Process listing and sold files- Liaise with Solicitors / Conveyancers regarding contracts, deposits and settlements- Prepare weekly information training season for sales team- Monthly reporting – trust account, cash flow, sales team results, monthly projections- Banking- Invoicing- Change trust account and CRM to (Box and Dice) Boom – Champion the system and teach all staff in all offices- Create new branding colours for the business, new brochures and marketing boards to be all uniform.